Customer Service Representative

Ethos Veterinary Health; Fort Wayne (IN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

FSA/HSA

401(k) match

Employee assistance program

Employee pet benefit discount

Job summary

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is seeking a Customer Service Representative in Fort Wayne, IN. This role handles urgent client interactions, high-volume phone calls, and scheduling, while coordinating with the veterinary team to ensure compassionate, timely care.

The position offers full-time hours, first shift, and a pay range of $18-$19.50 per hour, depending on experience, with some holiday requirements.

Qualifications

• Strong customer service skills and a calm, professional presence.
• Ability to multitask and prioritize in a high-pressure environment.
• Excellent communication and teamwork.

Responsibilities

• Welcome clients and provide compassionate support during urgent and emotionally challenging situations.
• Manage a high volume of phone calls, walk-ins, and emergency scheduling while remaining calm and organized.
• Communicate clearly and professionally between clients and the medical team to support a seamless experience.
• Assist with patient intake, medical records, billing, and other administrative responsibilities.
• Help maintain efficient hospital operations during busy emergency caseloads.
• Collaborate with a high-performing emergency and specialty team, including board-certified specialists.
• Make a meaningful difference for pets and their families by delivering attentive, empathetic service.
• Continue building your skills in a fast-paced, supportive, and team-oriented environment.

Skills

Customer service

Calm demeanor

Multitasking

Communication

Veterinary experience

Job description

Customer Service Representative
Location:Fort Wayne, IN
Schedule:Full Time | 1st Shift | Monday through Friday | Some Holidays Required
Compensation:$18-19.50/hr, DependentOnExperience
Why Join NIVES?

At NIVES, our Client Services Representatives are the first point of connection for clients and set the tone for an exceptional experience from the moment they walk through our doors. In this fast-paced and meaningful role, your ability to remain calm, organized, and compassionate will help support pets and their families during some of their most stressful moments.

You'll join a collaborative team that values exceptional service, open communication, and the contributions of every team member. Through hands-on training, mentorship, and ongoing development opportunities, you'll have the support and resources needed to strengthen your skills and grow your career. If you take pride in creating a welcoming environment and providing attentive, compassionate service, you'll find a rewarding opportunity at NIVES.

In Your Day-To-Day, You Will:

• Welcome clients and provide compassionate support during urgent and emotionally challenging situations.
• Manage a high volume of phone calls, walk-ins, and emergency scheduling while remaining calm and organized.
• Communicate clearly and professionally between clients and the medical team to support a seamless experience.
• Assist with patient intake, medical records, billing, and other administrative responsibilities.
• Help maintain efficient hospital operations during busy emergency caseloads.
• Collaborate with a high-performing emergency and specialty team, including board-certified specialists.
• Make a meaningful difference for pets and their families by delivering attentive, empathetic service.
• Continue building your skills in a fast-paced, supportive, and team-oriented environment.

What You Bring

• Strong customer service skills and a calm, professional presence
• Ability to multitask and prioritize in a high-pressure environment
• Excellent communication and teamwork
• Experience in veterinary, medical, or fast-paced service environments preferred

Perks & Benefits:

• Medical, Dental and Vision insurance-Multiple health plan options so that you can choose something that suits your needs best.
• FSA//HSA
• 401(k) +company match
• Employeeassistanceprogram
• Employee pet benefit discount program
• PTO and uniforms
• Professional developmentassistance
• Hands on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms
• Paid Time Off
• Tuition Reimbursement
• Continuing Education Opportunities
• Social Worker Services On-Site

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is an AAHA