Customer Service Representative

Ethos Discovery; Fort Wayne (IN); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

FSA/HSA

401(k) + company match

Employee assistance program

Employee pet benefit discount program

PTO and uniforms

Professional development assistance

Hands-on learning and credentialing

Job summary

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is seeking a Customer Service Representative to be the first point of contact for clients in Fort Wayne, IN. You will manage high-volume calls, walk-ins, and scheduling while delivering compassionate service in urgent situations.

Join a collaborative team with training and growth opportunities. Prior veterinary/medical/service experience is preferred; full-time, first shift, Monday–Friday, with some holidays.

Qualifications

• Strong customer service skills and a calm, professional presence.
• Ability to multitask and prioritize in a high-pressure environment.
• Excellent communication and teamwork.
• Experience in veterinary, medical, or fast-paced service environments preferred.

Responsibilities

• Welcome clients and provide compassionate support during urgent and emotionally challenging situations.
• Manage a high volume of phone calls, walk-ins, and emergency scheduling while remaining calm and organized.
• Communicate clearly and professionally between clients and the medical team to support a seamless experience.
• Assist with patient intake, medical records, billing, and other administrative responsibilities.
• Help maintain efficient hospital operations during busy emergency caseloads.
• Collaborate with a high-performing emergency and specialty team, including board-certified specialists.
• Make a meaningful difference for pets and their families by delivering attentive, empathetic service.
• Continue building your skills in a fast-paced, supportive, and team-oriented environment.

Job description

Customer Service Representative
Location:Fort Wayne, IN
Schedule:Full Time | 1st Shift | Monday through Friday | Some Holidays Required
Compensation:$18-19.50/hr, DependentOnExperience
Why Join NIVES?

At NIVES, our Client Services Representatives are the first point of connection for clients and set the tone for an exceptional experience from the moment they walk through our doors. In this fast-paced and meaningful role, your ability to remain calm, organized, and compassionate will help support pets and their families during some of their most stressful moments.

You’ll join a collaborative team that values exceptional service, open communication, and the contributions of every team member. Through hands-on training, mentorship, and ongoing development opportunities, you’ll have the support and resources needed to strengthen your skills and grow your career. If you take pride in creating a welcoming environment and providing attentive, compassionate service, you’ll find a rewarding opportunity at NIVES.

In Your Day-To-Day, You Will:

• Welcome clients and provide compassionate support during urgent and emotionally challenging situations.
• Manage a high volume of phone calls, walk-ins, and emergency scheduling while remaining calm and organized.
• Communicate clearly and professionally between clients and the medical team to support a seamless experience.
• Assist with patient intake, medical records, billing, and other administrative responsibilities.
• Help maintain efficient hospital operations during busy emergency caseloads.
• Collaborate with a high-performing emergency and specialty team, including board-certified specialists.
• Make a meaningful difference for pets and their families by delivering attentive, empathetic service.
• Continue building your skills in a fast-paced, supportive, and team-oriented environment.

What You Bring

• Strong customer service skills and a calm, professional presence
• Ability to multitask and prioritize in a high-pressure environment
• Excellent communication and teamwork
• Experience in veterinary, medical, or fast-paced service environments preferred

Perks & Benefits:

• Medical, Dental and Vision insurance-Multiple health plan options so that you can choose something that suits your needs best.
• FSA//HSA
• 401(k) +company match
• Employeeassistanceprogram
• Employee pet benefit discount program
• PTO and uniforms
• Professional developmentassistance
• Hands on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms
• Paid Time Off
• Tuition Reimbursement
• Continuing Education Opportunities
• Social Worker Services On-Site

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is an AAHA-accredited, Level II VECCS-certified hospital providing advanced emergency and specialty care to pets throughout northeast Indiana, southeast Michigan, and northwest Ohio.

Since 2004, NIVES has grown into one of Indiana’s largest emergency and specialty hospitals. Our board-certified specialists in Internal Medicine, Small Animal Surgery, and Cardiology are supported by a dedicated ICU, 24/7 critical care, blood and plasma transfusion capabilities, and advanced diagnostic technology—including CT, digital radiography, ultrasonography, endoscopy, and a fully equipped in-house laboratory.

Our team is united by a commitment to progressive medicine and compassionate service, providing exceptional care when pets and their families need us most. If you’re ready to join a collaborative team whose work makes a meaningful difference every day, we’d love to hear from you.

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES)is within commuting distance of many veterinary professionals across Allen County and surrounding northeast Indiana communities, including:

• Fort Wayne
• New Haven
• Leo-Cedarville
• Grabill
• Huntertown
• Auburn
• Woodburn
• Roanoke
• Monroeville
• Columbia City
• Decatur
• Bluffton
• Churubusco
• Ossian
• Kendallville
• Huntington

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.