Emergency Vet Receptionist — Calm Front Desk Hero

Innovetive Petcare; Florida; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Flexible Spending Account

Continuing Education support

Career advancement opportunities

Employee Pet Care Discounts

Job summary

Emergency Veterinary Clinic of Niceville, part of Innovetive Petcare, seeks a Veterinary Receptionist to join our 24/7 emergency hospital on Florida's Emerald Coast. You will be the calm voice for clients, schedule urgent visits, and manage records with care.

Join a collaborative team with veterinarians, technicians, and leadership, delivering compassionate customer service in a fast-paced environment. Competitive pay and full benefits offered.

Qualifications

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
• Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
• Excellent communication and conflict-resolution skills
• Strong multitasking and organizational abilities
• Confidence using computer software and electronic medical records
• Ability to prioritize multiple responsibilities without sacrificing accuracy
• A positive, team-first attitude and genuine passion for client service

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism
• Answer multi-line phones while prioritizing urgent and emergency calls
• Schedule appointments and coordinate emergency walk-ins
• Accurately obtain patient histories, client information, and medical records
• Communicate treatment updates and next steps with compassion and professionalism
• Coordinate patient flow between the reception and medical teams
• Process invoices, estimates, payments, and financial transactions accurately
• Support prescription refill requests and food or medication pickups
• Maintain complete and accurate electronic medical records
• Help ensure smooth daily workflow throughout the hospital
• Work closely with veterinarians, veterinary technicians, assistants, and leadership
• Maintain a welcoming, clean, and organized reception area
• Support fellow team members during busy emergency periods
• Adapt to changing caseloads while maintaining a positive, solution-oriented attitude

Skills

Communication skills

Conflict resolution

Multitasking

Organization

EMR proficiency

Tools

EMR software

Scheduling software

Phone systems

Job description

Emergency Veterinary Clinic of Niceville, part of Innovetive Petcare, seeks a Veterinary Receptionist to join our 24/7 emergency hospital on Florida's Emerald Coast. You will be the calm voice for clients, schedule urgent visits, and manage records with care.

Join a collaborative team with veterinarians, technicians, and leadership, delivering compassionate customer service in a fast-paced environment. Competitive pay and full benefits offered.