Veterinary Receptionist
Innovetive Petcare
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Benefits offered by this job
Job summary
Emergency Veterinary Clinic of Niceville, part of Innovetive Petcare, seeks a Veterinary Receptionist to join our 24/7 emergency hospital on Florida's Emerald Coast. You will be the calm voice for clients, schedule urgent visits, and manage records with care.
Join a collaborative team with veterinarians, technicians, and leadership, delivering compassionate customer service in a fast-paced environment. Competitive pay and full benefits offered.
Qualifications
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
- Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
- Excellent communication and conflict-resolution skills
- Strong multitasking and organizational abilities
- Confidence using computer software and electronic medical records
- Ability to prioritize multiple responsibilities without sacrificing accuracy
- A positive, team-first attitude and genuine passion for client service
Responsibilities
- Welcome clients and patients with warmth, empathy, and professionalism
- Answer multi-line phones while prioritizing urgent and emergency calls
- Schedule appointments and coordinate emergency walk-ins
- Accurately obtain patient histories, client information, and medical records
- Communicate treatment updates and next steps with compassion and professionalism
- Coordinate patient flow between the reception and medical teams
- Process invoices, estimates, payments, and financial transactions accurately
- Support prescription refill requests and food or medication pickups
- Maintain complete and accurate electronic medical records
- Help ensure smooth daily workflow throughout the hospital
- Work closely with veterinarians, veterinary technicians, assistants, and leadership
- Maintain a welcoming, clean, and organized reception area
- Support fellow team members during busy emergency periods
- Adapt to changing caseloads while maintaining a positive, solution-oriented attitude
Skills
Tools
Job description
Department: Receptionists
Employment Type: Full Time
Location: Niceville, Florida
Be the Calm Voice During Life's Most Critical Moments
Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist to join our growing Emergency and Critical Care Hospital on Florida's beautiful Emerald Coast.
As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, our team is trusted to provide exceptional emergency care when pets and their families need us most.
Our reception team is much more than a front desk.
They are the first smile clients see, the reassuring voice on the phone during emergencies, and an essential part of keeping our hospital running efficiently. If you thrive in a fast-paced veterinary environment, enjoy helping people during stressful situations, and take pride in delivering exceptional customer service, we'd love to meet you.
This is an opportunity to become part of a collaborative hospital where Client Service Representatives are respected members of the medical team.
You’ll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in a supportive environment that values teamwork, communication, and compassion.
- Advanced emergency and critical care medicine
- Digital radiology
- Ultrasound
- Endoscopy
- Full in-house reference laboratory
- High technician‑to‑doctor staffing ratios
- Collaborative team culture focused on exceptional patient care
Every shift brings new experiences, meaningful work, and opportunities to positively impact pets and the families who love them.
- Welcome clients and patients with warmth, empathy, and professionalism
- Answer multi-line phones while appropriately prioritizing urgent and emergency calls
- Schedule appointments and coordinate emergency walk-in arrivals
- Accurately obtain patient histories, client information, and medical records
- Communicate treatment updates and next steps with compassion and professionalism
- Coordinate patient flow between the reception and medical teams
- Process invoices, estimates, payments, and financial transactions accurately
- Support prescription refill requests and food or medication pickups
- Maintain complete and accurate electronic medical records
- Help ensure smooth daily workflow throughout the hospital
- Work closely with veterinarians, veterinary technicians, assistants, and leadership
- Maintain a welcoming, clean, and organized reception area
- Support fellow team members during busy emergency periods
- Adapt to changing caseloads while maintaining a positive, solution‑oriented attitude
This position is ideal for someone who enjoys building relationships while remaining calm and organized in a fast-moving emergency hospital.
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
- Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
- Excellent communication and conflict-resolution skills
- Strong multitasking and organizational abilities
- Confidence using computer software and electronic medical records
- Ability to prioritize multiple responsibilities without sacrificing accuracy
- A positive, team-first attitude and genuine passion for client service
We are currently hiring Full‑Time Veterinary Receptionists.
Scheduling may include a combination of:
- Day Shifts
- Evening Shifts
- Overnight Shifts
- Weekends and Holidays on a rotating basis to support our 24‑hour emergency hospital
Working in an emergency veterinary hospital is both rewarding and active.
Candidates should be comfortable:
- Standing and walking for extended periods throughout the shift
- Frequently moving between reception, treatment, and client areas
- Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
- Working around animals of varying sizes, temperaments, and medical conditions
- Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
- Remaining calm, compassionate, and professional during emotionally difficult situations involving sick or injured pets
As part of Innovetive Petcare, our full-time team members receive a comprehensive benefits package designed to support both professional growth and personal well‑being:
Competitive hourly compensation: $18.00–$22.00 per hour, based on experience and qualifications.
As part of the Innovetive Petcare family, you'll have access to an outstanding benefits package designed to support your career and overall well‑being.
- Medical, Dental, and Vision Insurance
- Short‑Term and Long‑Term Disability
- Life Insurance
- Employee Assistance Program
- Calm Health mental wellness resources
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account options
- Continuing Education support
- Paid Continuing Education opportunities
- Career advancement within Innovetive Petcare
- Leadership development opportunities
- Ongoing training and mentorship
- Employee Pet Care Discounts
- Rocket Lawyer legal assistance program
- Supportive, collaborative hospital culture
- Opportunities to grow into leadership or other hospital support roles
Emergency medicine is challenging.
It is also incredibly rewarding.
When clients arrive during some of the most stressful moments of their lives, your compassion, professionalism, and communication become an essential part of their experience.
If you're looking for a career where your work truly matters, where you'll be supported by an exceptional team, and where every day offers the opportunity to make a difference, we'd love to welcome you.
Apply today and help us continue providing exceptional emergency veterinary care to the pets and families of Florida’s Emerald Coast.
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