Emergency Vet Client Services Pro — 4x10 Shifts

Thrive Pet Healthcare; La Mesa (CA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare and elder

Personalized career development (CE)

Pet perks and veterinary service-disoc

Student loan management tools

Descrizione del lavoro

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative for emergency care. The role involves greeting clients, managing communications, educating on treatments, and coordinating with veterinarians to ensure smooth patient flow.

Open 24/7 hospital with shift work including weekends; strong empathy and problem-solving are essential. Prior EzyVet experience is preferred and a high school diploma is required.

Competenze

• 1+ year of veterinary clinical/hospital experience required.
• Veterinary Emergency or Urgent Care experience highly preferred.
• Ability to work Sundays and afternoon swing schedule with schedule flexibility.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism and empathy.
• High school diploma or equivalent.
• EzyVet Experience preferred.

Mansioni

• Greet clients and their pets with prompt professionalism and courtesy.
• Manage a multi-line phone system, delivering clear, compassionate, and informative communication.
• Educate clients on treatment plants, medications, and follow-up care.
• Handle client concerns, questions, and feedback with professionalism and resolution-focused service.
• Address and de-escalate client concerns and complaints in real time, including managing high stress or emotionally charged situations with empathy, tact, and strong problem-solving skills.
• Escalate complex or sensitive situations appropriately when needed while maintaining a high level of client service.
• Facilitate communication between clients, veterinarians, and medical staff.
• Admit and discharge patients accurately and efficiently.
• Maintain complete and accurate medical records using the practice management system.
• Enter and update client and patient information.
• Process payments and financial transactions accurately.
• Obtain required client signatures on legal and medical documents.
• Coordinate and obtain medical records from referring or primary veterinarians.
• Send records and communications via email, fax, or other platforms.
• Support Veterinarians and medical staff to maintain efficient patient flow.
• Triage client and patient needs to appropriate team members.
• Ensure cleanliness, organization, and professionalism of front office areas.
• Perform other responsibilities as assigned by hospital leadership.

Conoscenze

Veterinary clinic/hospital experience

Communication skills

Organization skills

Problem-solving

Empathy under pressure

Formazione

High school diploma or equivalent

Strumenti

EzyVet

Descrizione del lavoro

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative for emergency care. The role involves greeting clients, managing communications, educating on treatments, and coordinating with veterinarians to ensure smooth patient flow.

Open 24/7 hospital with shift work including weekends; strong empathy and problem-solving are essential. Prior EzyVet experience is preferred and a high school diploma is required.