Emergency Veterinary Client Care Specialist

Thrive Pet Care; La Mesa (CA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401(k) with employer match

Mental health resources

Descrizione del lavoro

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative - Emergency. The role supports front-desk operations, triage, and client education in a fast-paced emergency setting. Candidates need 1+ year veterinary experience and comfort with Sundays and swing shifts, with EzyVet experience preferred.

Join a team dedicated to compassionate care, rapid communication, and high-quality patient service in a 24/7 emergency environment at Thrive’s La Mesa location.

Competenze

• 1+ year veterinary clinical/hospital experience required.
• Emergency or urgent care experience preferred.
• Ability to work Sundays and afternoon swing schedule with schedule flexibility.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism and empathy.
• High school diploma or equivalent.
• EzyVet experience preferred.

Mansioni

• Greet clients and their pets with prompt professionalism and courtesy.
• Manage a multi-line phone system, delivering clear, compassionate, and informative communication.
• Educate clients on treatment plans, medications, and follow-up care.
• Handle client concerns, questions, and feedback with professionalism and resolution-focused service.
• Address and de-escalate client concerns and complaints in real time, with empathy and tact.
• Escalate complex or sensitive situations appropriately while maintaining high client service.
• Facilitate communication between clients, veterinarians, and medical staff.
• Admit and discharge patients accurately and efficiently.
• Maintain complete and accurate medical records using the practice management system.

Conoscenze

Vet experience

Emergency care

Communication

Problem solving

Empathy

Formazione

High school diploma or equivalent

Strumenti

EzyVet experience

Descrizione del lavoro

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative - Emergency. The role supports front-desk operations, triage, and client education in a fast-paced emergency setting. Candidates need 1+ year veterinary experience and comfort with Sundays and swing shifts, with EzyVet experience preferred.

Join a team dedicated to compassionate care, rapid communication, and high-quality patient service in a 24/7 emergency environment at Thrive’s La Mesa location.