Client Service Representative Part-Time

Ethos Discovery; Sacramento (CA); On-site; USD 26,000 - 33,000; Part time

Job summary

Vista Veterinary Specialists in Sacramento, California, is seeking a compassionate Client Service Representative (CSR) for a part-time role. You will be the first friendly face for clients and pets, greet arrivals, schedule appointments, assist with emergencies, and help ensure a smooth check-in and check-out process.

The CSR will maintain accurate records, explain services and policies, handle invoices and payments, and support a collaborative hospital team.

Qualifications

• Veterinary client service experience preferred.
• Emergency or specialty veterinary hospital experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Process appointments, emergencies, and client requests with excellent service.
• Maintain medical records and documentation accurately.
• Educate clients about services, policies, and procedures.
• Process admissions/discharges and schedule follow-up appointments.
• Handle invoices and client payments accurately.
• Update client and patient records per hospital policies and laws.
• Assist with scanning, faxing, emailing, and document management.
• Support the team with a positive, collaborative environment.

Skills

Customer service

Multitasking

Communication

Detail oriented

Job description

Part-Time Client Service Representative

Vista Veterinary Specialists

$19 - $24/hr

Part-Time opportunity in Sacramento, California

Vista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative (CSR) to join our team on a part-time basis. This position provides the first impression of our hospital and plays a vital role in creating a welcoming, supportive experience for our clients and their pets.

As a Client Service Representative, you will greet clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Schedule

• Part-timeposition (15-20 hours/week)
• Shifts are scheduled as needed
• Must be available to work nights and weekends

Key Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner
• Process appointments, emergencies, and client requests while delivering exceptional customer service
• Prepare, review, and maintain medical records and documentation accurately and completely
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures
• Process patient admissions and discharges, including scheduling follow-up appointments as needed
• Accurately process invoices and client payments
• Update and maintain client and patient records in accordance with hospital policies and legal requirements
• Assist with administrative tasks, including scanning, faxing, emailing, and document management
• Support the hospital team by maintaining a positive, collaborative work environment

Qualifications

• Veterinary client service or veterinary medicine experience preferred
• Emergency or specialty veterinary hospital experience preferred
• Experience with EzyVet is highly desirable but not required
• Excellent communication and interpersonal skills with a professional, compassionate demeanor
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
• Proficient computer skills
• Ability to remain calm under pressure and exercise sound judgment in high-stress situations
• Professional appearance and commitment to excellent client service
• Willingness and ability to work evenings, nights, weekends, and other shifts as needed

What We’re Looking For

The ideal candidate is a team player who thrives in a busy specialty and emergency environment, enjoys helping people during stressful situations, and is passionate about providing exceptional service to clients and their pets. If you are compassionate, dependable, and committed to delivering an outstanding client experience, we’d love to hear from you.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.