Emergency Vet Care Coordinator (Part-Time)

AAVMP; Vienna, Northern (VA, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

PetVet Care Centers' Hope Advanced Veterinary Center in Vienna, VA is seeking a Part Time Care Coordinator - Emergency to join our team. This role focuses on delivering exceptional client service and coordinating emergency care in a fast-paced environment.

The position emphasizes coordinating visits, managing data in the practice management system, and supporting a hospital with a culture of care across a nationwide network.

Qualifications

• 2–3 years of experience in reception for human or veterinary medicine.
• Experience in a veterinary setting is a plus.
• Applicants must be 18 years or older.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Reception experience

Tools

Practice management software

Job description

PetVet Care Centers' Hope Advanced Veterinary Center in Vienna, VA is seeking a Part Time Care Coordinator - Emergency to join our team. This role focuses on delivering exceptional client service and coordinating emergency care in a fast-paced environment.

The position emphasizes coordinating visits, managing data in the practice management system, and supporting a hospital with a culture of care across a nationwide network.