Emergency Triage/Front Desk Representative

Animal Emergency & Referral Center Of Minnesota; Oakdale, Saint Paul (MN, MN); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Local emergency hospital

Supportive culture

Learning opportunities

Meaningful fast-paced work

Competitive pay

Job summary

Animal Emergency & Referral Center Of Minnesota in Oakdale, MN is seeking an Emergency Triage Representative to be the first connection during challenging moments for pets and clients. You will triage patients, communicate with clients, provide status updates, assist with discharges and financial discussions, and support the ER medical team.

Ideal candidates are organized, calm under pressure, with strong communication skills and a passion for veterinary medicine.

Qualifications

• Minimum 2 years of client service, customer support, or related experience required.
• Prior veterinary or emergency veterinary experience strongly preferred.
• Strong communication, multitasking, and problem-solving skills.

Responsibilities

• Triage incoming patients and communicate with clients.
• Provide status updates and assist with discharges and financial discussions.
• Support the ER medical team through client service and patient advocacy.
• Assist with basic patient care and monitor status.
• Ensure a smooth and supportive experience for pets and owners.

Skills

Client service

Communication

Multitasking

Problem-solving

Calm under pressure

Data entry

Education

Veterinary technician education or credentials preferred

Tools

Microsoft Office

Data entry

Job description

Job Details

Job Location: Oakdale, MN 55128

Position Type: Full-Time/Part-Time

Salary Range: $17.50 - $24.00 Hourly

Job Shift: Any

At Animal Emergency & Referral Center of Minnesota, our Emergency Triage Representatives are often the very first connection clients have during some of the hardest moments of pet ownership. We’re looking for compassionate, calm, and fast-thinking individuals who can support both patients and clients in a busy emergency and specialty environment.

In this role, you’ll triage incoming patients, communicate with clients, provide status updates, assist with discharges and financial discussions, and support the ER medical team through exceptional client service and patient advocacy. You’ll also assist with basic patient care, monitor patient status, and help ensure a smooth and supportive experience for pets and the people who love them.

Ideal candidates are organized, emotionally intelligent, able to multitask under pressure, and passionate about veterinary medicine and client care. Prior veterinary, emergency, or client service experience is strongly preferred.

Why AERC?

• Locally owned emergency & specialty hospital
• Supportive, team-centered culture
• Opportunities for learning and growth
• Fast-paced, meaningful work helping pets in critical moments
• Competitive pay and benefits

Nights, weekends, and holidays required. Veterinary technician credentials are a plus, but not required for the right candidate.

Qualifications

• Veterinary technician education or credentials preferred
• Minimum 2 years of client service, customer support, or related experience required
• Prior veterinary or emergency veterinary experience strongly preferred
• Strong communication, multitasking, and problem-solving skills
• Comfortable working in a fast-paced, emotionally intense environment
• Ability to remain calm, compassionate, and professional under pressure
• Basic computer proficiency, including Microsoft Office and data entry
• Ability to work nights, weekends, and holidays
• Ability to stand/walk for extended periods and occasionally lift up to 40 pounds