Emergency Services Operations Manager

Bayhealth; Dover (DE); On-site; USD 106,000 - 164,000; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401(k)/403(b)

Health, Dental, Vision

Disability and Life Insurance

On Site Child Care

Educational Reimbursement

Flexible Spending Accounts

Voluntary Benefits

Job summary

Bayhealth is seeking an Emergency Services Business Manager at the Kent Campus Hospital to lead operational projects, manage budgets, and ensure data integrity across departments. This role supports regulatory changes, technology updates, and policy implementation while guiding staff and coordinating with clinical chairs and nursing leadership.

The position emphasizes process improvement, performance metrics, and strategic planning for new medical services and service line improvements.

Qualifications

• Bachelor Degree Related field required.
• 3 years of progressive operations, finance, or administrative management experience within a healthcare setting.

Responsibilities

• Assessment of efficiency - Develops, manages and executes project plans integral to the department.
• Directs budget development, monitors revenue cycles, analyzes billing data, and identifies opportunities for cost savings.
• Payroll administration - timecard approvals, daily reconciliation, overtime tracking, & discrepancy resolution.
• Data integrity - develops processes for data collection, monitors accuracy and data integrity.
• Develops scorecards for campus-specific nursing-driven metrics and reviews bi-annually.
• Regularly reviews performance metrics (KPIs) and benchmarking against best practices.
• Collaborates with executive management, nursing management and other stakeholders to advance department interests.
• Prepare reports for presentation and publication.

Job description

Bayhealth is seeking an Emergency Services Business Manager at the Kent Campus Hospital to lead operational projects, manage budgets, and ensure data integrity across departments. This role supports regulatory changes, technology updates, and policy implementation while guiding staff and coordinating with clinical chairs and nursing leadership.

The position emphasizes process improvement, performance metrics, and strategic planning for new medical services and service line improvements.