Emergency Services Business Manager

Bayhealth; Dover (DE); On-site; USD 106,000 - 164,000; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401(k)/403(b)

Health, Dental, Vision

Disability and Life Insurance

On Site Child Care

Educational Reimbursement

Flexible Spending Accounts

Voluntary Benefits

Job summary

Bayhealth is seeking an Emergency Services Business Manager at the Kent Campus Hospital to lead operational projects, manage budgets, and ensure data integrity across departments. This role supports regulatory changes, technology updates, and policy implementation while guiding staff and coordinating with clinical chairs and nursing leadership.

The position emphasizes process improvement, performance metrics, and strategic planning for new medical services and service line improvements.

Qualifications

• Bachelor Degree Related field required.
• 3 years of progressive operations, finance, or administrative management experience within a healthcare setting.

Responsibilities

• Assessment of efficiency - Develops, manages and executes project plans integral to the department.
• Directs budget development, monitors revenue cycles, analyzes billing data, and identifies opportunities for cost savings.
• Payroll administration - timecard approvals, daily reconciliation, overtime tracking, & discrepancy resolution.
• Data integrity - develops processes for data collection, monitors accuracy and data integrity.
• Develops scorecards for campus-specific nursing-driven metrics and reviews bi-annually.
• Regularly reviews performance metrics (KPIs) and benchmarking against best practices.
• Collaborates with executive management, nursing management and other stakeholders to advance department interests.
• Prepare reports for presentation and publication.

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?
Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
  

Location: Kent Campus Hospital
Status: Full Time 80 Hours
Shift: Days
SALARY RANGE: 105,872.00 - 164,091.20 YEARLY

General Summary

The role of the Emergency Services Business Manager is to facilitate achieving the highest quality and service satisfaction outcomes in a cost-effective manner. The Business Manager provides project planning, implementation and support for operational, and systems changes necessitated by regulation, technology, or administrative policy. The Business Manager may also provide leadership oversight for support team members within the department.

Responsibilities

• Assessment of efficiency - Develops, manages and executes project plans (objectives, goals, scope, schedules, resources, costs and dependencies) that are integral to the department.
• Financial Management- Directs budget development, monitors revenue cycles, analyzes billing data, and identifies opportunities for cost savings.
• Payroll administration - responsible for timecard approvals, daily reconciliation, overtime tracking, & discrepancy resolution.
• Data integrity - Develops processes and procedures for data collection, monitors and evaluates accuracy and data integrity in collaboration with appropriate resources. Identifies trends and patterns to prioritize response, change management, or improvement efforts.
• Researches and validates best practice processes. Captures and analyzes quantitative and qualitative data for core measures. Develops scorecards for campus-specific, nursing-driven metrics. Review and update bi-annually as needed.
• Data Analysis & Reporting - Regularly reviews and generates performance metrics (KPIs), benchmarking department success against best practices.
• Develops and monitors internal departmental operations for the purpose of performance and process improvement and increased efficiency. Explains and validates raw data findings; articulates and clarifies data referencing evidence-based research.
• Collaborates with executive management, clinical chairpersons, nursing management, and other strategic stakeholders as appropriate to advance the strategic and operational interests related to the department.
• Participate in departmental and other meetings as needed. Provides reporting to both campuses on statistics and performance improvement indicators. Reviews and validate all required documentation. Prepare reports for presentation and publication.
• Strategic Planning - Designs business plans for introducing new medical services, equipment, or service line improvements.
• Provides physician onboarding support.
• Responsible for contract and purchasing oversight, including maintenance contracts.
• Partners with IT to resolve technology issues, implement technology updates, and train staff on tools and systems. Responsible for asset tracking and auditing, and inventory management in conjunction with supply chain partners.
• May provide leadership, direction, and oversight to assigned staff, including supporting team member development and performance management.
• All other duties as assigned within the scope and range of job responsibilities.
  

Required Education, Credential(s) and Experience

• Education: Bachelor Degree Related field
• Credential(s): None Required
• Experience: Required: 3 years of progressive operations, finance, or administrative management experience within a healthcare setting.
  

Preferred Education, Credential(s) and Experience

• Education: Bachelor Degree Nursing; Master Degree Related field
• Credential(s): Registered Nurse
• Experience:
  

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