Emergency Services Intake Counselor

Universal Health Services; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hartgrove Behavioral Health System, part of Universal Health Services, seeks an Emergency Service Intake Counselor to respond to inquiry calls, guide admissions, verify benefits and coordinate with the clinical team. The role includes tours, staffing training and accurate record maintenance in a busy psychiatric environment.

The hospital serves children, adolescents and adults with a focus on safe, compassionate care and interdisciplinary collaboration within a state-of-the-art facility in

Qualifications

• Masters Degree in Psychology or Social Work required.
• Two years of psychiatric experience preferred.
• Licensure or eligibility for licensure preferred.
• Knowledge of Illinois Confidentiality Act, Mental Health Code, EMTALA and related DSM-IV criteria.

Responsibilities

• Responds to inquiry calls regarding services and provides referrals.
• Oversees admission process, paperwork, pre-certifications and benefit verifications.
• Coordinates with physicians, social workers and treatment team on admissions.
• Obtains billing and insurance information and unit/program assignment.
• Conducts hospital tours and trains staff in admission procedures.
• Maintains data/records and ensures compliance with laws and safety.

Skills

Crisis intervention

Risk assessment

Customer service

Leadership

Education

Masters Degree in Psychology or Social Work

Job description

Hartgrove Behavioral Health System, part of Universal Health Services, seeks an Emergency Service Intake Counselor to respond to inquiry calls, guide admissions, verify benefits and coordinate with the clinical team. The role includes tours, staffing training and accurate record maintenance in a busy psychiatric environment.

The hospital serves children, adolescents and adults with a focus on safe, compassionate care and interdisciplinary collaboration within a state-of-the-art facility in