INTAKE COUNSELOR (DEGREED) - FLEX/PRN (WEEKEND DAYS)

Hartgrove Behavioral Health System; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Hartgrove Behavioral Health System in Chicago, IL seeks an Emergency Service Intake Counselor to handle inquiry calls, provide information and referrals, and oversee the admission process with the treatment team.

The role requires a Masters in Psychology or Social Work, plus two years of psychiatric experience and licensure eligibility. Strong knowledge of confidentiality laws, crisis intervention, and DSM criteria is essential.

Qualifications

• Masters degree in Psychology or Social Work required.
• Two years of psychiatric experience preferred.
• Licensure or eligibility for licensure preferred.
• Knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA progress.
• Computer training/experience, crisis intervention and risk assessment, customer service skills, leadership skills.

Responsibilities

• Responds to inquiry calls regarding services and provides information/referrals.
• Oversees admission process including appropriateness of admission and completion of paperwork.
• Coordinates with physicians, social workers, and treatment team; handles pre-certifications and benefit verifications.
• Obtains billing and insurance information and assigns unit/program.
• Conducts tours of the Hospital and trains staff in admission processes and procedures.
• Ensures compliance with laws and maintains data/records for intake and admission.

Skills

Crisis intervention

Customer service

Leadership

DSM-IV criteria

Education

Masters degree in Psychology or Social Work

Job description

Join Our Team!

Responsibilities

Emergency Service Intake Counselor responds to inquiry calls regarding services. Provides appropriate information and referrals. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and benefit verifications and coordination with the Physician, Social Worker, U.R. Coordinator and treatment team. Obtains billing and insurance information, unit/program assignment, etc. Knowledgeable and able to explain Hospital programs and services. Understands and considers basic growth and development needs specific to the age and population served. Provides accurate and complete information to Hospital Administration and physicians regarding admissions, referrals, discharges, etc. Conducts tours of the Hospital. Trains other staff in the admission process, policies and procedures. Assures compliance with all applicable laws, codes, rules and regulations that pertain to psychiatric admissions. Maintains all data/records regarding the intake and admission process. Obtains, organizes and has current information regarding discharges, bed availability, admission times, etc., level of care assessments as needed. Has a strong understanding of the department computer systems. Assures that maintenance of a safe and sanitary environment. Conducts the initial assessment which includes prior treatment history, previous medications, health screen, family dynamics and risk factors.

Hartgrove Behavioral Health System

is a 160-bed leading psychiatric hospital dedicated to providing quality behavioral health services for its diverse population of children, adolescents and adults. Hartgrove Hospital has become the flagship behavioral health facility within Universal Health Services, Inc., its parent company. As a leader in behavioral health within UHS and in the Chicago area, Hartgrove Hospital is a state-of-the-art facility offering some of the most advanced technologies and programs found in the behavioral health field. We are dedicated to our teamwork approach and provide a compassionate and therapeutic environment, as well as offering a continuum of specialty programs throughout our inpatient, partial and outpatient services.

Hartgrove is a Joint Commission approved and state licensed facility focused on short-term crisis stabilization programs. We provide fully accredited educational programs, comprehensive Activity Therapy, Pet Assisted Therapy, Art Therapy, Horticultural Therapy and Dance Movement while utilizing a holistic treatment approach.

Flex Position

Flex position - no beneftis.

Qualifications

Education: Masters Degree in Psychology or Social Work required

Experience: Two years of psychiatric experience preferred.

Licensure/Certification: Licensure or eligibility for licensure preferred.

Knowledge: Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA progress. Detailed understanding of psychiatric criteria for various levels of care. Thorough understanding of DSM-IV criteria. Computer training/experience, crisis intervention and risk assessment, customer service skills, leadership skills.

Supervision Received: Director of Emergency Services, Assistant Director, and/or Supervisor

Supervision Exercised: None

Line of Promotion: Assistant Director or Supervisor

Working Conditions: Works in the Emergency Services area, the inpatient units and other areas of the Hospital. Hazards include risk of exposure to communicable disease and risks associated with managing psychiatric patients with the potential to lose control and risks associated with the use of electrical equipment.

Physical Requirements: Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, reaching and stooping.

Job Classification: Non-Exempt

This job classification in no way states or implies that these are the only duties to be performed by this employee. The Emergency Services Counselor will be required to follow any other instructions and to perform any other duties requested by the Director of Emergency Services, Assistant Director, and/or Supervisor.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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