INTAKE COUNSELOR (DEGREED) - FLEX/PRN (WEEKEND DAYS)

Universal Health Services; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hartgrove Behavioral Health System, part of Universal Health Services, seeks an Emergency Service Intake Counselor to respond to inquiry calls, guide admissions, verify benefits and coordinate with the clinical team. The role includes tours, staffing training and accurate record maintenance in a busy psychiatric environment.

The hospital serves children, adolescents and adults with a focus on safe, compassionate care and interdisciplinary collaboration within a state-of-the-art facility in

Qualifications

• Masters Degree in Psychology or Social Work required.
• Two years of psychiatric experience preferred.
• Licensure or eligibility for licensure preferred.
• Knowledge of Illinois Confidentiality Act, Mental Health Code, EMTALA and related DSM-IV criteria.

Responsibilities

• Responds to inquiry calls regarding services and provides referrals.
• Oversees admission process, paperwork, pre-certifications and benefit verifications.
• Coordinates with physicians, social workers and treatment team on admissions.
• Obtains billing and insurance information and unit/program assignment.
• Conducts hospital tours and trains staff in admission procedures.
• Maintains data/records and ensures compliance with laws and safety.

Skills

Crisis intervention

Risk assessment

Customer service

Leadership

Education

Masters Degree in Psychology or Social Work

Job description

Responsibilities

Join Our Team!

Emergency Service Intake Counselor responds to inquiry calls regarding services. Provides appropriate information and referrals. Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and benefit verifications and coordination with the Physician, Social Worker, U.R. Coordinator and treatment team. Obtains billing and insurance information, unit/program assignment, etc. Knowledgeable and able to explain Hospital programs and services. Understands and considers basic growth and development needs specific to the age and population served. Provides accurate and complete information to Hospital Administration and physicians regarding admissions, referrals, discharges, etc. Conducts tours of the Hospital. Trains other staff in the admission process, policies and procedures. Assures compliance with all applicable laws, codes, rules and regulations that pertain to psychiatric admissions. Maintains all data/records regarding the intake and admission process. Obtains, organizes and has current information regarding discharges, bed availability, admission times, etc., level of care assessments as needed. Has a strong understanding of the department computer systems. Assures that maintenance of a safe and sanitary environment. Conducts the initial assessment which includes prior treatment history, previous medications, health screen, family dynamics and risk factors.

Hartgrove Behavioral Health System is a 160-bed leading psychiatric hospital dedicated to providing quality behavioral health services for its diverse population of children, adolescents and adults. Hartgrove Hospital has become the flagship behavioral health facility within Universal Health Services, Inc., its parent company. As a leader in behavioral health within UHS and in the Chicago area, Hartgrove Hospital is a state-of-the-art facility offering some of the most advanced technologies and programs found in the behavioral health field. We are dedicated to our teamwork approach and provide a compassionate and therapeutic environment, as well as offering a continuum of specialty programs throughout our inpatient, partial and outpatient services.

Hartgrove is a Joint Commission approved and state licensed facility focused on short-term crisis stabilization programs. We provide fully accredited educational programs, comprehensive Activity Therapy, Pet Assisted Therapy, Art Therapy, Horticultural Therapy and Dance Movement while utilizing a holistic treatment approach.

Flex position - no beneftis.

Qualifications

Job Specifications

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Education

Masters Degree in Psychology or Social Work required

Experience

Two years of psychiatric experience preferred.

Licensure/Certification

Licensure or eligibility for licensure preferred.

Knowledge

Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA progress. Detailed understanding of psychiatric criteria for various levels of care. Thorough understanding of DSM-IV criteria. Computer training/experience, crisis intervention and risk assessment, customer service skills, leadership skills.

Working Conditions

Works in the Emergency Services area, the inpatient units and other areas of the Hospital. Hazards include risk of exposure to communicable disease and risks associated with managing psychiatric patients with the potential to lose control and risks associated with the use of electrical equipment.

Physical Requirements

Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, reaching and stooping.

The physical requirements described here are representative of those which must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Job Classification

Non-Exempt

This job classification in no way states or implies that these are the only duties to be performed by this employee. The Emergency Services Counselor will be required to follow any other instructions and to perform any other duties requested by the Director of Emergency Services, Assistant Director, and/or Supervisor.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.