Emergency Services Dispatcher (Full Time Mon-Fri 3pm-11pm)

Erickson Senior Living; Dallas (TX); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k plan

Free onsite parking

Education assistance

Certification reimbursement

Student loan refinancing

Onsite medical centers

Diversity & inclusion

Résumé du poste

Erickson Senior Living at Highland Springs in North Dallas, Texas, is seeking an Emergency Services Dispatcher (Full Time Mon-Fri, 3:00pm) to manage emergency and routine calls within a gated retirement community. You will deliver personalized customer service and hospitality to residents and visitors.

Responsibilities include monitoring the Emergency Call System, tracking incident details, coordinating ambulances, and supporting other departments as needed.

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services is preferred.
• High school diploma or GED required.
• Ability to stay calm under pressure and manage emergencies.
• Effective communication with residents, visitors and staff.

Responsabilités

• Dispatch emergency services and coordinate ambulances as needed.
• Monitor Emergency Call System and Fire Alarm System.
• Track information during shifts and initiate incident reports.
• Provide exceptional customer service to residents and guests.

Connaissances

911 dispatch

EMS experience

Situational awareness

Calm communication

Formation

High school diploma or GED

Description du poste

Location: Highland Springs by Erickson Senior Living

We are hiring a Emergency Services Dispatcher (Full Time Mon-Fri 3:00pm-) for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.

How You Will Make An Impact

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed
• Provide assistance to other departments, as needed

What We Offer

• Competitive benefits packages including medical, dental, vision, and PTO
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Gated community with 24/7 security
• Free onsite parking at all of our communities and corporate offices
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• A culture of diversity and inclusion, which builds on our values, vision, and mission

What You Will Need

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services is preferred.
• High school diploma or GED required
• Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness
• Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment

Compensation: commensurate with experience starting at $16.25 per hour.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.