Emergency Services Dispatcher

Purdue University; West Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Purdue University Police Department is seeking an Emergency Services Dispatcher. You will learn, train, and become efficient as a dispatcher for Police, Fire, EMS and other University departments for the Purdue West Lafayette and Purdue Northwest campuses.

Dispatchers are responsible for receiving and prioritizing information and requests for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately.

Qualifications

• High school diploma/GED
• 0-2 years of emergency dispatcher experience
• Must have demonstrated consistent use of good judgment
• Ability to handle highly confidential information, always use discretion and work effectively under stressful situations
• Must have excellent oral and written communication skills
• Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
• Excellent listening and comprehension skills
• Must be able to be assertive when needed
• Must be able to work in a fast-paced environment with the ability to multi-task several job responsibilities at one time
• Must be able to work independently as well as in a team environment
• Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
• The ability to work a flexible schedule
• Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner
• Must have a good working knowledge and a high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook
• Must be able to type with a high level of accuracy
• Must be able to lift and carry up to 20 pounds occasionally
• Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems

Responsibilities

• Receive and prioritize information and requests for police, fire, medical, or university services assistance
• Disseminate information or requests efficiently and appropriately
• Retrieve, process, and enter sensitive and confidential information
• Maintain confidentiality to meet security regulations
• Serve as back-up emergency services activator for other agencies and activate Purdue University emergency Alert notifications

Job description

Job Title: Emergency Services Dispatcher

City: West Lafayette

Job Description:

Job Summary

The Purdue University Police Department is seeking an Emergency Services Dispatcher. In this role, you will learn, train, and become efficient as a dispatcher for Police, Fire, EMS and other University departments for the Purdue West Lafayette and Purdue Northwest campuses. Dispatchers are responsible for receiving and prioritizing information and requests for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately. You will retrieve, process, and enter sensitive and confidential information from multiple electronic sources and therefore are responsible for maintaining professional standards of confidentiality to meet security regulations. This position requires the ability to perform multiple tasks simultaneously, and to complete them correctly and efficiently. You must have effective oral and written communication skills as well as excellent listening skills to handle requests for service from phone calls, coworkers, and the general public. In addition, you will also serve as a back-up emergency services activator for other agencies and are responsible for activating the Purdue University emergency Alert notifications.

Overtime is necessary.

About Us:

Be a part of Administrative Operations—the organization that powers Purdue University by providing safe, reliable and transformative services. We support the university’s day-to-day operations, as well as the strategic vision for the future.

Administrative Operations delivers a wide range of essential services through various positions, including custodians, construction project managers, electricians, firefighters, groundskeepers, plumbers and more. We are looking for hardworking, dedicated individuals as we continue to grow strong, service-focused teams across campus.

Team members work in collaborative environments where their contributions directly impact the success and daily experience of students, faculty, staff and campus visitors.

Our employees benefit from the stability of year-round work, competitive pay and a comprehensive benefits package that includes medical, dental and vision insurance, retirement plans, paid time off and opportunities for ongoing training and professional growth.

What We're Looking For:

• High school diploma/GED
• 0-2 years of emergency dispatcher experience
• Must have demonstrated consistent use of good judgment
• Ability to handle highly confidential information, always use discretion and work effectively under stressful situations

• Must have excellent oral and written communication skills
• Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
• Excellent listening and comprehension skills
• Must be able to be assertive when needed
• Must be able to work in a fast-paced environment with the ability to multi-task several job responsibilities at one time
• Must be able to work independently as well as in a team environment
• Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
• The ability to work a flexible schedule
• Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner
• Must have a good working knowledge and a high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook
• Must be able to type with a high level of accuracy
• Must be able to lift and carry up to 20 pounds occasionally

Nice to Have:

• Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems

What We'd Like You to Know:

• This is a Full-Time position
• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
• Purdue University is an EO/EA University.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

Career Stream

Administrative and Operational Support 1

Pay Band:S045

Job Code: 20004129

Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/Home/Overview

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EO

Purdue University is an EO/EA University.