Emergency Communications Specialist

The Chronicle Of Higher Education, Inc.; Wichita (KS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid vacation leave

Paid sick leave

Retirement benefits

Tuition assistance programs

Job summary

The Wichita State University Police Department is seeking an Emergency Dispatcher to serve the campus community. You will handle emergency and non-emergency calls, dispatch officers, monitor communications, and support critical operations in fast-paced situations.

The role requires clear communication, calm under pressure, and the ability to multitask across multiple channels. Applicants should have a high school diploma or equivalent and be prepared to obtain KCJIS/NCIC within six months.

Qualifications

• Requires high school diploma or equivalent.
• KCJIS/NCIC certifications within six months of hire date.
• Experience in emergency communications preferred.

Responsibilities

• Asks incoming communications for emergencies and non-emergencies and controls conversations until responders arrive.
• Determines appropriate level of emergency response based on information and laws.
• Transmits information to staff, agencies, and systems using correct terms and methods.
• Maintains records and status of incidents in compliance with laws and policies.
• Responds to emergency communications during disasters and critical incidents.

Skills

Emergency dispatching

Public safety communications

Problem solving under pressure

Attention to detail

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

CAD systems

Multi-line telephone systems

Radio systems

Dispatch software

Job description

Department: WSU Police Department

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Minimum salary is $17.73/hour and is commensurate withexperience

Work Schedule: Wednesday - Saturday, 2pm - 12:00 midnight; work is performed on-site and in person.

Export Compliance Requirement: No export control requirement.

Job Story

Why Choose Wichita State University Police Department?

In addition to meaningful work and a supportive team environment, Wichita State University offers an outstanding benefits package, including:

• Comprehensive health insurance
• Vision and dental insurance
• Paid vacation leave
• Paid sick leave
• Retirement benefits
• Professional development opportunities
• Tuition assistance programs that can help you earn a degree from Wichita State University while you work

A Career with Purpose

As an Emergency Dispatcher, you'll be at the center of public safety operations, handling emergency and non-emergency calls, dispatching police officers and other resources, monitoring communications systems, and providing critical support during emergencies.

This position is ideal for individuals who:

• Communicate clearly and professionally
• Thrive in fast-paced environments
• Possess strong problem-solving skills
• Remain calm during stressful situations
• Have a passion for public service and helping others

Make a Difference Every Day

When members of our campus community need help, they rely on the voice on the other end of the line. As an Emergency Dispatcher with the Wichita State University Police Department, you'll be that voice.

Build a career that serves others, supports your professional growth, and offers the opportunity to advance your education through Wichita State University.

Job Summary

Transmits and receives law enforcement and public safety staff communications in accordance with government regulations. Monitors, documents and reports all activities as required. Communicates information and services with general public.

Essential Functions

Answers incoming communications for all emergency and non-emergency calls, and maintains control of conversations prior to emergency response team arrival. Determines appropriate level of emergency response services based on available information and applicable laws and regulations. Communicates general law enforcement information, University policies, parking regulations, weather conditions, and public record releases. Transmits or communicates information to appropriate emergency staff, agencies and communication systems utilizing appropriate terms and effective response techniques. Acts as emergency information and security backup according to required regulations. Maintains accurate law enforcement records, incident documentation, and officer location and activity status in accordance with federal, state and local laws, regulations, and University policy. Receives and responds to emergency communications during and after disaster incidents and other extreme conditions. Monitors and efficiently responds to security alarms and other emergency notifications. Receives and relays requests for emergency repairs and maintenance utilizing appropriate resources. Processes law enforcement requests to check for warrants, driver status, previous convictions and criminal history.

Required Education and Experience

• High school diploma or equivalent

Required License/Certifications/Training

• Kansas Criminal Justice Information System (KCJIS) and National Crime Information Center (NCIC) certifications within six (6) months of hire date
• U.S. citizen

Knowledge, Skills and Abilities

• Knowledge of emergency communications and public safety dispatching principles and practices.
• Knowledge of telecommunications equipment, computer-aided dispatch (CAD) systems, and radio communication procedures.
• Knowledge of applicable laws, regulations, policies, and procedures related to emergency response and public safety communications.
• Knowledge of geographic locations, buildings, streets, and landmarks on and around the Wichita State University campus.
• Knowledge of emergency medical, fire, and law enforcement response protocols.
• Knowledge of records management, data entry, and information security requirements.
• Knowledge of customer service principles and techniques.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service skills when interacting with students, faculty, staff, visitors, and emergency responders.
• Skilled in operating multi-line telephone systems, radio systems, computers, and dispatch software.
• Effective decision-making and problem-solving skills in high-pressure situations.
• Strong organizational and multitasking skills with the ability to manage multiple incidents simultaneously.
• Accurate data entry and information processing skills.
• Time management skills and the ability to prioritize tasks in a fast-paced environment.
• Ability to maintain professionalism, composure, and courtesy during stressful or emotional situations.
• Ability to remain calm, focused, and effective during emergencies and critical incidents.
• Ability to obtain, evaluate, and relay critical information quickly and accurately.
• Ability to make sound judgments and take appropriate action in accordance with established procedures.
• Ability to communicate clearly and concisely by telephone, radio, and in writing.
• Ability to monitor multiple communication channels and information systems simultaneously.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective working relationships with law enforcement personnel, emergency responders, university departments, and the public.
• Ability to interpret and apply policies, procedures, and emergency response protocols.
• Ability to work nights, weekends, holidays, and overtime as required.
• Ability to adapt quickly to changing situations and priorities.
• Ability to accurately document events and maintain detailed records under time-sensitive conditions.
• Commitment to public service and community safety.
• High degree of integrity, reliability, and attention to detail.
• Strong situational awareness and critical thinking abilities.
• Demonstrated ability to handle stressful situations with professionalism and empathy.
• Desire for continuous learning and professional development.

Preferred Qualifications

• Experience working in an emergency dispatching or first responder environment.
• Experience handling sensitive information
• Experience with radio and CAD (computer aided dispatching) operations
• Experience with security camera operation

Preferred License/Certifications/Training

• Valid Driver's License

Physical Requirements

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

Additional Physical Requirement

Sedentary: Exerting up to 10 pounds of force occasionally and/or an negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves remaining stationary most of the time.