Dispatcher

APCO International

Princeton, Northern (NJ, KY)

Hybrid

USD 51,000 - 62,000

Full time

14 days+

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Job summary

Princeton University Department of Public Safety seeks dispatchers to manage emergency and non-emergency calls, monitor radio channels, and coordinate rapid responses. You will prioritize incidents, dispatch patrols and EMS as needed, and document actions for incident records.

The role requires excellent customer service, ability to work all shifts (overtime mandatory), and training in EMD/CPR or certification within 12 months.

Qualifications

High School diploma or equivalent.
Must have excellent customer service skills.
Ability to work on all shifts including weekends and holidays; overtime is mandatory.
EMD certification or ability to obtain within 12 months.
CPR certification or ability to obtain within 3 months.
APCO or NECI certification or ability to obtain within 12 months.
Able to sit at a console for long periods.
Clear spoken English under stress.
Capable of multitasking under pressure and coordinating multiple systems.

Responsibilities

Receive calls and monitor multiple radio frequencies and alarms.
Determine call priority and dispatch appropriate patrol units and emergency services.
Maintain contact with units and document activities during shifts.
Operate CAD, GIS, and security systems to coordinate responses.
Follow transfer protocols with regional emergency services and neighboring counties.

Skills

Customer service

Shift work

English communication

Emergency response

Team player

Education

High School diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

CAD system

GIS mapping

Salto access control

Job description

Job Type

Full-Time

Overview

The Department of Public Safety (DPS) is the primary department charged with creating a safe and secure environment at Princeton University. DPS operates 24 hours a day, 365 days a year, and is comprised of 153 staff members. The department consists of professional University police, security officers, dispatchers, and administrators dedicated to providing best-in-class service to the community.

DPS was originally recognized and awarded Law Enforcement Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) on July 25, 2015, and subsequently awarded reaccreditation status on July 25, 2018, July 25, 2022, and again on July 24, 2026. CALEA serves as the \"International Gold Standard for Public Safety Agencies\" and oversees a rigorous accreditation process. In addition, DPS was awarded accreditation status by the New Jersey State Association of Chiefs of Police Law Enforcement Accreditation Commission (NJLEAC) on March 14, 2019, and subsequently awarded reaccreditation status on March 10, 2022, and again on March 13, 2025. These awards are a mark of professional excellence and signify that we have earned these distinguished honors through continued compliance with CALEA/NJLEAC Standards. Throughout these processes, we established and implemented policies and practices that meet or exceed the National and State standards, to serve both the Department and the community well in the future.

The Department of Public Safety is a primary Public Safety Answering Point (PSAP) for 911 calls and serves as the crucial first contact for emergency calls, routing them to police, fire, or Emergency Medical Services (EMS), with responsibilities including call reception, information gathering, and dispatching first responders. DPS receives 4,700+ emergency and 33,000+ non-emergency calls annually. There are nearly 2 million campus-wide radio transmissions annually and 98,500+ Computer-Aided Dispatch (CAD) entries. The CAD system is used to efficiently manage calls, track resources, and coordinate responses by recording incident data, identifying responder locations (often via GPS), and sending alerts and details to field units, significantly speeding up dispatch and improving situational awareness and safety. The Communications Center issues 3,800 Salto door access control cards, monitors 66,000+ fire alarms, and acknowledges 150,000+ Campus/Building Access Control System (CACS) door alarms annually.

Dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency, and service request calls.

To read the Princeton University Annual Security and Fire Safety Report click here.

Responsibilities

The dispatchers receive calls, monitor several radio frequencies, and monitor intrusion and fire alarms in a fast, courteous, accurate, and efficient manner. After receiving a call the dispatcher must establish the nature and location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary.

Dispatchers maintain contact with all units in service by accurately tracking, monitoring, and documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems and a radio console with multiple radio channels to dispatch public safety.

The dispatcher must be familiar with operations and call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire and Emergency Medical Services (EMS) Dispatch and the County Emergency Services Support Agencies of the contiguous County's Emergency Service Dispatch, Middlesex County.

The Communications Center operates 24 hours per day, 7 days per week and responds to over 100,000 calls for service and CAD dispatches per year and more than 30,000 emergency and non-emergency phone calls annually. In addition, they provide assistance to walk-up customers and provide general University information about the campus. The successful candidate is a service-oriented team player committed to cultivating relationships with and assisting members of the Princeton University community.

WORK HOURS

The Department of Public Safety is a 24/7, 365-day operation. Must be able to work on all shifts (standard work week is 40 hours, standard shifts are 8, 10, or 12 hours), during various hours, including weekends and holidays. Overtime is mandatory.

Qualifications

High School diploma or equivalent.

Must have excellent customer service skills

Ability to work on all shifts (standard work week is 40 hours, standard shifts are 8, 10, or 12 hours), during various hours, including weekends and holidays. Overtime is mandatory.

Hold a current Emergency Medical Dispatcher (EMD) certificate or be able to obtain one during the probationary period (first 12 months).

Hold a current Cardiopulmonary Resuscitation (CPR) card or be able to obtain one within three months from the date of hire.

Hold an Association of Public-Safety Communications Officials (APCO) or National Emergency Communications Institute (NECI) Emergency Communications Officer certification or be able to obtain one during the probationary period (first 12 months).

Able to remain seated for long periods of time at a console.

Understand telephone conversations over a telephone or radio.

Speak English clearly and enunciate words over a telephone or radio during stressful, emergency situations.

Ability to: work, organize and operate with a high level of efficiency under pressure and extreme stress, to effectively handle multiple, differing tasks simultaneously; in multiple pieces of technology and software applications, to make critical decisions that affect campus wide response and reaction, to manage down time with self-initiated training, communications refreshers and at time limited supervision.

This is a unionized position: International Union, Security, Police and Fire Professional of America (SPFPA).

Per the SPFPA contract, the salary is $56,222.40/annual = $27.03/hourly rate.

Per the SPFPA contract, this position has a 12-month probationary period.

PREFERRED QUALIFICATIONS

Three years of dispatching in a medium-volume Public Safety Dispatch service center.

Knowledge of and operations of a conventional radio system.

Knowledge and ability to operate Digital Trunking Radio System.

Associate or bachelor's degree.

All positions within the Department of Public Safety are subject to completion of a comprehensive background screening process. This includes both a University Human Resources background check and a fingerprint-based criminal history background check conducted by the Department of Public Safety. Successful completion of both processes is required as a condition of employment.

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

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Standard Weekly Hours

40.00

Eligible for Overtime

Yes

Benefits Eligible

Yes

Probationary Period

Per union contract

Essential Services Personnel (see policy for detail)

Yes