Emergency Services Dispatcher

Built for the Badge; Pueblo (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Built for the Badge is seeking an entry-level Emergency Services Dispatcher who will work under the supervision of the Emergency Services Dispatch Supervisor. The role involves critical public contact and coordination of police, fire, and EMS to both emergency and non-emergency situations.

As the first point of contact on 911 lines and other calls, you will gather essential information from callers who may be distressed.

Qualifications

• Knowledge of Pueblo City and County streets, locations and landmarks.
• Basic filing procedures.
• Superior customer service principles and skills.

Responsibilities

• Serve as the first point of contact on 911 lines and other telephone lines.
• Obtain information from callers who may be injured, confused, hysterical, frightened, or abused.
• Dispatch police, fire, and EMS to emergency and non-emergency situations.
• Work in highly stressful, emergency situations where injury or death of individuals might occur as a result of an error.

Skills

Streets knowledge

Filing procedures

Customer service

Job description

The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor. This position performs critical public contact and communication work necessary for dispatching police, fire, and emergency medical services to emergency and non-emergency situations. As the first point of contact with the public via the emergency 911 lines and other telephone lines, the employee must obtain information from callers who may be injured, confused, hysterical, frightened, or abused. The position requires employees to work in highly stressful, emergency situations where injury or death of individuals might occur as a result of an error.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

Must have knowledge of:

• Pueblo City and County streets, locations and landmarks
• Basic filing procedures
• Superior customer service principles and skills

Must have knowledge of: