Emergency Services Coordinator

Bland County; Virginia; Presencial; USD 55.000 - 85.000; Tempo integral

Resumo da vaga

Bland County seeks an Emergency Services Coordinator to oversee the County’s E-911 Communications Center, under the County Administrator and with the Sheriff. The role includes staffing, dispatch, and emergency planning responsibilities, with liaison duties across local agencies.

The position requires a degree related to communications or emergency services or equivalent experience, plus strong knowledge of public safety systems, CAD, GIS, and MSAG, along with grant coordination and training

Qualificações

• A combination of associate or bachelor’s degree in communication or emergency services related fields is preferred, or equivalent experience.
• 5+ years of related field experience and knowledge of public safety communications systems (E911, CAD) is expected.
• Familiarity with MSAG, GIS, CAD systems and related telecommunications equipment is required.

Responsabilidades

• Coordinate daily operations of the E-911 Communications Center under supervision of the County Administrator and in conjunction with the Sheriff.
• Manage staff schedules and oversee day-to-day dispatch operations, including serving as dispatcher when needed.
• Develop and maintain Emergency Operations Plan, Local Capability for Readiness Assessment, Hazardous Materials Plan, and Threat Assessments.

Conhecimentos

Public safety coordination

Communication

Training & QA

Grant writing

Formação

Associate or Bachelor's degree in communication or emergency services

5+ years experience in related field

Ferramentas

CAD system

MSAG

GIS mapping

VCIN/NCIC access

Descrição da vaga

SUMMARY OF JOB

Under the direct supervision of the County Administrator for the coordination of county emergency management services, and in conjunction with the Sheriff, responsible for the daily operation of the County’s E-911 Communications Center. Responsibilities under the direction of the Sheriff include, but are not limited to, coordinating communications center employee schedules and overseeing the day-to-day operation of the E-911 Center and serving as a dispatcher when needed.
The Emergency Services Coordinator is responsible for the County’s Emergency Operations Plan, Local Capability for Readiness Assessment, Hazardous Materials Plan, and Threat Assessments, etc. The coordinator acts as liaison between local government, volunteer fire departments, rescue squad, local law enforcement, and numerous other state and federal agencies. Coordinate GIS, mapping, CAD, and 911 addressing. The coordinator will attend and/or provide various training sessions, meetings, and workshops as required by the County Administrator and outside agencies. The coordinator will be responsible for working agencies to acquire grant funding for the emergency services departments and operations. The coordinator will be available to respond to all emergency calls when required and coordinate with Emergency Management Director to ensure the County has coverage in times of absence.

JOB CONTENT

Equipment Management: CAD upgrade, configuration, call review entries, troubleshooting, and user management. Phone management of 911 NET, upgrades, number updates, troubleshooting, and user management. Radio management of dispatch equipment, troubleshooting future upgrade management. Recorder user management, training, call review, FOIA retention locking critical incidents. EMD (Emergency Medical Dispatch) management of quality assurance review (10% a month), continuing education management to include uploading certificates, ensuring certification in CPR and EMD are maintained. Rapid SOS management. Acitve911 management of law enforcement, fire & EMS personnel. Along with troubleshooting, system integrations management and information updates – plans, hazards, hydrant locations. VCIN/NCIC management with daily/weekly secondary checks of entries and clearing of warrants, protective orders, missing people and stolen property. File management, training, certification management, monthly entry validations and audit every three years by Virginia State Police (VSP). RIOS management of communication with VSP.
Coordinator will attend and participate in regional 911 projects and meetings with state and regional partners; grant management and applications for any 911 related grants. Provide monthly reports to the Board of Supervisors and/or the County Administrator. Provide accurate information, records and statistics per FOIA. Marcus Alert- legislation management for updates of programs due to legislative changes.

EDUCATION / KNOWLEDGE / ACCEPTABLE EXPERIENCE

Any combination equivalent to an associate or bachelor’s degree in communication or emergency services related fields; or a minimum of five (5) years of experience in related field. Knowledge of procedures, expectations, and culture of public safety communications systems, E911 systems, Computer-aided dispatch system geographic files and MSAG (Master Street Address Guide) budget preparation, implementation and control, principles and practices of management of applicable laws, codes, regulations, policies and procedures, appropriate skill in computers, mapping software, CAD systems and other telecommunications equipment, comprehensive knowledge of local emergency plans, procedures, and community resources, along with adequate oral, listening, and written communication skills, and the ability to work independently and as a team.
Applicants need to have associate or bachelor’s degree in communication or emergency services related fields or a minimum of five (5) years of experience and knowledge of procedures, expectations and culture of public safety communications systems, E911 systems, computer-aided dispatch (CAD) systems and other telecommunications equipment for emergency services.
Bland County is an Equal Opportunity Employer.