Emergency Communications Officer

Goochland County, Virginia; Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Goochland County, Virginia is seeking a public safety dispatcher to efficiently handle enhanced 9-1-1 and non-emergency calls. You will dispatch Sheriff, State Police, Fire, EMS and Animal Control units, operate a Computer Aided Dispatch (CAD) system, and coordinate with DMV, NCIC and VCIN networks.

The role requires clear communication with citizens, deputies, and other agencies, strong prioritization of calls, and accurate filing and record-keeping.

Qualifications

• Must pass NCIC background check.
• General computer skills and ability to handle sensitive material.
• Professional, efficient and organized with strong public relations skills.
• Ability to prioritize work and manage multiple tasks with interruptions.

Responsibilities

• Answer enhanced 9-1-1 emergency and non-emergency calls for public safety services.
• Radio dispatching of Sheriff, State Police, Fire and EMS units, and Animal Control Units.
• Operate a Computer Aided Dispatch (CAD) System.
• Interact with DMV/NCIC/VCIN systems and communicate with citizens and authorities.
• File and record maintenance and quality assurance of warrants and CAD data.

Skills

Public relations

General computer skills

Multitasking

Communication skills

Education

High school diploma

Tools

CAD System

NCIC/VCIN systems

Job description

Job SummaryResponsibilities include but are not limited to: answering enhanced 9-1-1 emergency and non- emergency calls for public safety services; radio dispatching of Sheriff, State Police, Fire and EMS units, and Animal Control Units; operating a Computer Aided Dispatch (CAD) System; in-depth interaction with DMV/NCIC/VCIN systems. Clearly and concisely communicating with citizens, deputies, other police officers, and county, state, and federal authorities on a one-to-one basis through a variety of means (radio, telephone, and teletype). Reading, following, and understanding written procedures and technical manuals which relate to the radios, computers, TDD lines and 9- 1-1 emergency systems. Ability to prioritize multiple calls in order of severity. File and record maintenance, filing alphabetically and chronologically, quality monitoring and review of all maintained warrants for complete information and accuracy, random reviews of CAD entries for correct information, quality assurance of all Communications Procedures and Policies for overall consistency, equipment monitoring, special projects, coverage for sick or vacation days, and performs other work as required.

Job SummaryResponsibilities include but are not limited to: answering enhanced 9-1-1 emergency and non- emergency calls for public safety services; radio dispatching of Sheriff, State Police, Fire and EMS units, and Animal Control Units; operating a Computer Aided Dispatch (CAD) System; in-depth interaction with DMV/NCIC/VCIN systems. Clearly and concisely communicating with citizens, deputies, other police officers, and county, state, and federal authorities on a one-to-one basis through a variety of means (radio, telephone, and teletype). Reading, following, and understanding written procedures and technical manuals which relate to the radios, computers, TDD lines and 9- 1-1 emergency systems. Ability to prioritize multiple calls in order of severity. File and record maintenance, filing alphabetically and chronologically, quality monitoring and review of all maintained warrants for complete information and accuracy, random reviews of CAD entries for correct information, quality assurance of all Communications Procedures and Policies for overall consistency, equipment monitoring, special projects, coverage for sick or vacation days, and performs other work as required. Working (sitting) long hours while under emotional stress. Works a schedule of 12 hours rotating between day shift (7:00 a.m. to 7:00 p.m.) and evening shift (7:00 p.m. to 7:00 a.m.) every 28 days. Performs any other duties as assigned by the Sheriff or his designee. Knowledge, skills, and abilities: Must pass NCIC background check, has general computer skills and abilities, professional, efficient and organized, experienced with office processes, able to handle sensitive and/or explicate material in a mature and confidential manner, possesses excellent public relations skills, has the ability to manage, initiate, perform and/or oversee multiple tasks accurately and consistently, has the ability to prioritize work assignments along with immediate unexpected requests for assistance. Education And ExperienceHigh School graduate or equivalent. No experience necessary.