Communications Officer

Spotsylvania County; Virginia; Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Spotsylvania County seeks a Public Safety Communications Operator to receive and prioritize emergency and non-emergency calls, and dispatch Sheriff’s deputies, fire and rescue units as needed.

You will operate E911 and radio systems, maintain logs, provide pre-arrival instructions, verify warrants, and coordinate with public safety personnel. A DCJS cert, 35 wpm typing, and successful polygraph and background checks are required.

Qualifications

• High School Diploma or equivalent with keyboard training.
• Minimum 1 year as a Communications Operator and 6 months as a released operator with outside E911 agency.
• DCJS communications Basic course and/or Emergency communications dispatch course required.
• VCIN/NCIC and CPR certification.
• Typing speed of at least 35 wpm.
• Must pass polygraph, background check and drug screening.

Responsabilités

• Receive and prioritize emergency and non-emergency calls; dispatch appropriate Sheriff’s department, fire and/or rescue units.
• Interpret and prioritize E911 calls; route calls for expedient handling.
• Operate E911 radio and telephone systems and document all actions.
• Maintain call logs, ensure confidentiality, and verify information.
• Provide pre-arrival instructions and coordinate with public safety personnel.

Connaissances

Typing 35 wpm

Dispatch coordination

Public safety communication

Records management

Formation

High School Diploma or equivalent; keyboard training

Outils

DCJS Communications Basic Course

Emergency Communications Dispatch Course

VCIN/NCIC

CPR certification

ICs-200

ICs-800

Description du poste

Under general supervision, receives and prioritizes non-emergency and E911 calls from the public for law enforcement, fire, rescue, and other emergency services. Employee dispatches emergency personnel and public safety officials to emergency situations throughout the County. Employee also receives incoming phone calls to the communications center including emergency and non-emergency calls.

This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general County offices are closed.

Applicants must be available to work Sunday through Saturday as needed.

Salary is commensurate on knowledge, skills, abilities and years of experience based on the Public Safety Step Pay Scale.

• Receives emergency calls for law enforcement, fire, rescue and other assistance; adopts appropriate course of action, in accordance with State and federal laws, local ordinances, policies, procedures, and protocols, as well as within established chain of command.
• Interprets and prioritizes E911 calls for appropriate actions; determines nature of call and type of assistance needed; routes calls for expedient handling.
• Dispatches appropriate Sheriff’s department, fire and/or rescue units using E911 radio and telephone systems; provides information on location, type of emergency or any other relevant information; provides geographical information, including subdivision names, cross-streets, landmarks, etc.; provides pre-arrival instructions by telephone as needed.
• Operates a variety of emergency service communications systems; utilizes two-way radio system in accordance with federal and state laws and guidelines; documents all malfunctions in communication system and related equipment; reports errors in geobase and/or database.
• Communicates with a variety of public safety officials and personnel, medical personnel, and the media.
• Monitors and conducts tests of the County’s natural warning and alarm systems.
• Maintains records of calls; logs all dispatches, recording time of call and dispatch, dispatch action and disposition of calls or requests; maintains confidentiality of all matters concerning law enforcement, fire, rescue and other public safety and emergency operations.
• Participates in continuous training program to improve communications and skills, including hazardous materials awareness, CPR, pre-arrival medical instructions, etc.
• Verifies warrants and accesses computer to provide information to law enforcement personnel; enters information on stolen property and missing persons in national and state computer; transmits computer responses on all hit confirmations.
• Answers administrative telephone lines for Crime Solvers, Criminal Investigative Division, Civil Process, Warrants Division, Sheriff’s Office, and Fire/Rescue after hours.
• Performs other related duties as required.

High School Diploma or equivalent, supplemented by computer keyboard training, andmust have served a minimum of one (1) year as a Communications Operator and six (6) months as a released operator and/or commensurate dispatch experience with an outside E911 agency.

Must possess valid certification in the following courses: Virginia Department of Criminal Justice Services (DCJS) communications Basic course and/or Emergency communications dispatch Course, Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC and CPR certification).

Must have a minimum typing speed of 35 wpm.

Must successfully pass a polygraph examination, background check, and drug screening.

ADDITIONAL REQUIREMENTS

• Must have DCJS Certification as a Communications Officer within two years.
• Must have ICs-200 and ICs 800 within one (1) year.

• Must have successfully completed all on-the-job training standards.
• Must obtain Emergency Medical Dispatch certification and Emergency Fire Dispatch certification.

• Employee must receive an “Meets Standards” rating on their previous employee evaluation at the time of application.

• No disciplinary action within the past twelve (12) months at the time of application.