EMERGENCY ROOM ENHANCEMENT (ERE) CARE COORDINATOR

Arthur Center; Mexico (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical (HSA option)

Dental

Vision

Life insurance

401(k) with company match

9 paid holidays

Generous PTO

Job summary

Arthur Center in Mexico, MO seeks an Emergency Room Enhancement (ERE) Care Coordinator to join our Behavioral Health Outreach team. You will connect residents who frequently interact with emergency services to mental health, medical, and community resources, providing follow-up and coaching for health and independent living.

This is community-based, trauma-informed work that requires strong organizational skills and the ability to collaborate with local providers to ensure continuity of care for

Qualifications

• Bachelor's degree in social work, nursing, psychology, mental health, human services, or related field.
• Master's degree in a related field preferred.
• Experience in behavioral health or related field.
• Must be able to respond to community crises and apply CPR and CPI de-escalation techniques as needed.

Responsibilities

• Engage clients who frequently interact with emergency services in the catchment area.
• Provide client assistance in accessing mental health and medical services.
• Assist clients with accessing public services including financial assistance, housing, and basic needs for food, shelter, and clothing.
• Aid clients with accessing social, educational, vocational, health, and housing resources identified as needs for independent functioning.
• Provide training, coaching, and support in daily living skills including housekeeping, cooking, personal grooming, accessing transportation, budgeting, paying bills, and maintaining independent residence.
• Provide adequate follow-up with clients regarding appointments, completion and submission of forms, and other necessary actions.
• Assist with coordination of hospital discharges as needed to ensure smooth transitions of care and prevent readmissions; engage existing providers to ensure continuity of care.
• Establish and maintain positive working relationships with local community resources including law enforcement, ambulance personnel, crisis call centers, and hospitals.
• Attend agency and community meetings as assigned by supervisor.
• Assist with daytime mobile crisis response as needed.
• Participate in crisis on-call secondary duties as scheduled.
• Engage with clients in a trauma-informed and collaborative manner that supports safety, empowerment, voice, and choice.
• Respond to community crises in a timely manner and apply CPR and Crisis Prevention Institute (CPI) de-escalation and behavioural management techniques as needed.
• Document all client interactions and contacts according to agency and DMH standards.
• Meet all internal and external reporting requirements including data collection for Quality Assurance evaluation and DMH reporting.
• Attend educational seminars and professional development meetings as required.
• Perform other duties as requested by supervisor.

Job description

If you’re seeking a fulfilling career in a supportive environment, consider the job opportunities at Arthur Center in Mexico, MO. Committing to improving community lives, we offer diverse roles that cater to various skill sets. Joining our team means being part of an organization dedicated to making a positive impact while enjoying professional growth. Don’t miss the chance to contribute to a meaningful mission!

Thank you for considering Arthur Center Community Health!

Position: EMERGENCY ROOM ENHANCEMENT (ERE) CARE COORDINATOR

Location: Mexico, MO

Job Id: 321

# of Openings: 1

EMERGENCY ROOM ENHANCEMENT (ERE) CARE COORDINATOR

DEPARTMENT: BEHAVIORAL HEALTH OUTREACH

LOCATION: MEXICO, MO — COMMUNITY-BASED

REPORTS TO: CRISIS SERVICES MANAGER

JOB TYPE: FULL-TIME

POSITION SUMMARY

Arthur Center is looking for a dedicated, resourceful Emergency Room Enhancement (ERE) Care Coordinator to join our Behavioral Health Outreach team and play a vital role in connecting residents to the services and support they need. In this role, you will engage clients who frequently interact with emergency services, coordinate access to mental health, medical, and community resources, and provide the follow-up and coaching that helps people achieve and maintain health and independent functioning. This is relationship-driven, community-based work that requires clinical skill, strong organizational follow-through, and a genuine commitment to meeting people where they are. If you are motivated by making a real difference in the lives of individuals navigating complex systems across central Missouri, we want to hear from you.

THE ERE CARE COORDINATOR POSITION OFFERS

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including Medical (HSA option), Dental, Vision, Life insurance, and 401(k) with up to 6% company match
• A workplace culture committed to trauma-informed, whole-person care across central Missouri

KEY TASKS AND RESPONSIBILITIES

CLIENT ENGAGEMENT AND RESOURCE NAVIGATION

• Engage and support clients who frequently interact with emergency services within the catchment area.
• Provide client assistance in accessing mental health and medical services.
• Assist clients with accessing necessary public services including financial assistance, housing, and basic needs for food, shelter, and clothing.
• Aid clients with accessing social, educational, vocational, health, and housing resources identified as needs for independent functioning.
• Provide training, coaching, and support in daily living skills including housekeeping, cooking, personal grooming, accessing transportation, budgeting, paying bills, and maintaining independent residence.

CARE COORDINATION AND FOLLOW-UP

• Provide adequate follow-up with clients regarding appointments, completion and submission of forms, and other necessary actions.
• Assist with coordination of hospital discharges as needed to ensure smooth transitions of care and prevent readmissions; engage existing providers to ensure continuity of care.
• Establish and maintain positive working relationships with local community resources including law enforcement, ambulance personnel, crisis call centers, and hospitals.
• Attend agency and community meetings as assigned by supervisor.

CRISIS RESPONSE AND TRAUMA-INFORMED PRACTICE

• Assist with daytime mobile crisis response as needed.
• Participate in crisis on-call secondary duties as scheduled.
• Engage with clients in a trauma-informed and collaborative manner that supports safety, empowerment, voice, and choice.
• Respond to community crises in a timely manner and apply CPR and Crisis Prevention Institute (CPI) de-escalation and behavioural management techniques as needed.

DOCUMENTATION AND COMPLIANCE

• Document all client interactions and contacts according to agency and DMH standards.
• Meet all internal and external reporting requirements including data collection for Quality Assurance evaluation and DMH reporting.
• Attend educational seminars and professional development meetings as required.
• Perform other duties as requested by supervisor.

SKILLS AND ATTRIBUTES

• Strong interpersonal engagement skills for adults and seniors across diverse backgrounds and circumstances.
• Demonstrated ability to develop and maintain strong partnerships with law enforcement, ambulance personnel, crisis call centers, crisis centers, and hospitals.
• Highly flexible and adaptable — comfortable responding to a wide range of client presentations and community situations.
• Strong verbal and written communication skills with the ability to maintain accurate, timely documentation.
• Committed to trauma-informed, culturally responsive care and client self-determination.
• Collaborative team player with experience working within a multidisciplinary care model.

REQUIRED QUALIFICATIONS

• Bachelor's degree in social work, nursing, psychology, mental health, human services, or a related field required.
• Master's degree in a related field preferred.
• Experience in behavioral Health, or related field.
• Must be able to respond to community crises in a timely manner and apply CPR and CPI de-escalation techniques as needed.

ABOUT US

At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives so they can invest their time, talents, and resources into truly living.

As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve across Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

TOP BENEFITS OR PERKS

As an employee at Arthur Center, you'll enjoy:

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Medical (HSA option), Dental, Vision
• Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO