Emergency Restoration Technician: Fire & Water Mitigation

ServiceMaster Clean of Fraser Valley; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

A leading restoration company in Chandler, AZ, is seeking a Mitigation Technician to join their growing team. The ideal candidate excels in customer service and communication, has a reliable and problem-solving attitude, and is ready to work in a fast-paced environment. This full-time position offers competitive pay and the opportunity for professional growth in a supportive team setting.

Qualifications

• Great customer service skills.
• Exceptional communication abilities.
• Reliable, punctual, and respectful demeanor.

Responsibilities

• Document communications and work performed via software.
• Build trust with customers and answer their questions.
• Provide 24/7 emergency response as needed.
• Work closely with production team and supervisors.
• Ensure client satisfaction with high-quality service.

Skills

Customer service

Communication skills

Problem-solving

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Opportunity for advancement
• 401(k)

Water & Fire Mitigation Supervisor

PuroClean of Pittsburgh is growing, and we're looking for an experienced Water & Fire Mitigation Supervisor to become a key member of our team.

Pay: $25 - $30 dollars per hour.

PuroClean of Pittsburgh is growing and looking for an experienced Water & Fire Mitigation Supervisor to help lead our field operations.

We're a family-owned, high-performance restoration company with a strong focus on customer service, teamwork, accountability, and doing the job right.

This is a working supervisor position. We're looking for someone who can take ownership of jobs, lead technicians, communicate confidently with customers, solve problems in the field, and jump in alongside the team when needed.

What You'll Do

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with our office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

What We're Looking For

• Restoration industry experience required.
• Previous supervisor, crew chief, or lead technician experience preferred.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.
• IICRC WRT preferred. ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Compensation & Benefits

Salary: $75,000 per year

Benefits include:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Professional development assistance
• Employee discount

Why PuroClean?

We believe great restoration starts with great people.

Our supervisors are supported by an office and management team that helps keep estimating, documentation, insurance requirements, and project administration moving, allowing our field leaders to focus on customers, their teams, and getting jobs completed correctly.

We're growing quickly in Pittsburgh, which means this isn't just another restoration job. Strong performers will have the opportunity to grow into greater leadership responsibility as the operation expands.

We're looking for someone with a "Yes, we can help you with that" attitude who takes ownership, leads by example, and cares about the customer experience.

If you're an experienced restoration professional ready to lead, grow, and help us build an exceptional team in Pittsburgh, we want to hear from you.