Water and Fire Supervisor/Lead Technician

PuroClean of Central Denver; Albuquerque (NM); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Professional development assistance

Employee discount

Job summary

PuroClean of Albuquerque is seeking an experienced Water & Fire Mitigation Supervisor/Lead Technician to take ownership of field operations and mentor team members. You will lead residential and commercial water, fire, smoke, and mold mitigation projects, supervise technicians, and manage jobs from response to completion, ensuring safety and high-quality workmanship.

The role requires strong customer service, excellent communication, and the ability to coordinate with office and management

Qualifications

• Restoration industry experience required.
• Previous supervisor, crew chief, or lead technician experience preferred.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.
• IICRC WRT preferred. ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Responsibilities

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with our office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

Job description

Water & Fire Mitigation Supervisor/Lead Technician

PuroClean ofAlbuquerque | $23-$27 dollars per year + Benefits

PuroClean of Albuquerque is growing and looking for an experienced Water & Fire Mitigation Supervisor/Lead Technician to help lead our field operations.

We're a family-owned, high-performance restoration company with a strong focus on customer service, teamwork, accountability, and doing the job right.

This is a working supervisor position. We're looking for someone who can take ownership of jobs, lead technicians, communicate confidently with customers, solve problems in the field, and jump in alongside the team when needed.

What You'll Do:

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with our office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

What We're Looking For:

• Restoration industry experience required.
• Previous supervisor, crew chief, or lead technician experience preferred.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.
• IICRC WRT preferred. ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Salary: $23-27 dollars per year + Benefits

Benefits include:

• 401(k).
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Flexible schedule.
• Professional development assistance.
• Employee discount.

Why PuroClean?

We believe great restoration starts with great people. Our supervisors are supported by an office and management team that helps keep estimating, documentation, insurance requirements, and project administration moving, allowing our field leaders to focus on customers, their teams, and getting jobs completed correctly. We're growing quickly in Albuquerque, which means this isn't just another restoration job. Strong performers will have the opportunity to grow into greater leadership responsibility as the operation expands.

We're looking for someone with a "Yes, we can help you with that" attitude who takes ownership, leads by example, and cares about the customer experience.