Emergency Restoration Customer Care Coordinator

Restorerz; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional development

Supportive work environment

Job summary

A leading property restoration company based in Southern California is seeking a CSR/Coordinator. This role involves being the first point of contact for customers, managing incoming calls, scheduling appointments, and ensuring customer satisfaction throughout the restoration process. Candidates should have a high school diploma, experience in customer service, and strong communication skills. The position offers a competitive salary and opportunities for professional development in a supportive environment.

Qualifications

• Proven experience in customer service, preferably in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Ability to remain calm and empathetic in stressful situations.

Responsibilities

• Answer incoming calls with professionalism and empathy.
• Schedule appointments for estimates, services, and follow-ups.
• Dispatch technicians to job sites, ensuring timely arrival.
• Maintain accurate records of customer interactions and service schedules.
• Process paperwork, including work orders and insurance documentation.

Skills

Customer service

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

A leading property restoration company based in Southern California is seeking a CSR/Coordinator. This role involves being the first point of contact for customers, managing incoming calls, scheduling appointments, and ensuring customer satisfaction throughout the restoration process. Candidates should have a high school diploma, experience in customer service, and strong communication skills. The position offers a competitive salary and opportunities for professional development in a supportive environment.