Emergency Response Incident Lead | Security & Client Liaison

Surefox North America Inc; Miami (FL); On-site; USD 41,000 - 47,000; Full time

Job summary

Surefox North America Inc. is seeking an experienced Incident Commander in Miami to act as liaison between clients and Surefox during emergencies, ensuring compliance with policies and regulations.

You will conduct on-site security operations, coordinate response efforts, document incidents, monitor access control, and provide guidance to staff and visitors with professionalism and vigilance. This role requires strong observation and rapid decision-making under pressure.

Qualifications

• Eligible to work in the United States.
• Must be 18+ years old per state licensing guidelines.
• Must pass extensive background check and drug screening.
• Must live within driving distance or be willing to relocate.
• Must have Florida Security Guard Card Class D license.
• CPR and First Aid/AED certification.
• High school degree or equivalent.
• Demonstrated competence in reacting to and handling emergencies.
• Ability to communicate effectively with people at all levels.

Responsibilities

• Develop relationships with clients, facilitate collaboration, and influence across departments.
• Act as an Incident Commander for emergencies and responses.
• Provide discreet lobby security during business operations.
• Data entry, assistance to employees, visitor management, and badging for temporary staff and contractors.
• Track and report on program performance and compliance.
• Monitor designated areas with routine security patrols and observe for unusual activity.

Skills

Observational skills

Attention to detail

Effective communication

Independent worker

Team collaboration

Education

High school diploma or equivalent

Florida Security Guard Card Class “D” License

CPR and First Aid/AED certification

Tools

Avigilon systems

Envy systems

Job description

Surefox North America Inc. is seeking an experienced Incident Commander in Miami to act as liaison between clients and Surefox during emergencies, ensuring compliance with policies and regulations.

You will conduct on-site security operations, coordinate response efforts, document incidents, monitor access control, and provide guidance to staff and visitors with professionalism and vigilance. This role requires strong observation and rapid decision-making under pressure.