Emergency Response Coordinator

Chesapeake Utilities Corp.; Town of Florida, Northern (NY, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Salary increase opportunities

Monthly recognition events

Wellness initiatives

Comprehensive benefits (401k, medical,

Job summary

Chesapeake Utilities Corporation is seeking an Emergency Response Team (ERT) Coordinator to act as the primary contact for natural gas and electric emergencies within the regulated service territory. You will receive emergency calls, assess situations, provide immediate safety guidance, and coordinate response activities with field personnel and external agencies.

The role requires sound judgment in high-pressure situations, careful documentation, and after-hours support including storms, while

Qualifications

• Knowledge of utility operations, emergency response procedures, and regulatory requirements.
• Experience coordinating emergency response and communications with field crews and external agencies.
• Ability to document incidents accurately and maintain records in compliance with regulations.

Responsibilities

• Serve as the first point of contact for natural gas and electric emergencies, gather incident information, and provide safety guidance to callers.
• Coordinate emergency response activities by notifying internal teams, dispatching work requests, and engaging external emergency services as needed.
• Maintain records of calls and actions, prepare incident reports for reviews and compliance.
• Conduct follow-up communications with customers post-incident to ensure resolution and satisfaction.
• Assist emergency preparedness activities, training, drills, and after-action reviews.
• Support weather-related events and storm restoration efforts while ensuring safety and continuity.

Skills

Utility operations knowledge

Emergency response procedures

Communication skills

Calm under pressure

Documentation & reporting

MS Office

SAP or similar dispatching platforms

Multitasking

Education

High School or better

Tools

SAP or similar dispatching platform

Microsoft Office

Job description

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Emergency Response Team (ERT) Coordinator serves as a critical first point of contact for natural gas and electric emergency situations within the regulated utility service territory. This role is responsible for receiving emergency calls, assessing situations, providing immediate safety guidance, dispatching and coordinating response activities, handling emergency locate ticket dispatching, and communicating with internal operations teams and external emergency services as needed. The coordinator exercises sound judgment in high-pressure situations and plays an important role in protecting the safety of customers, employees, and the communities we serve. The position also supports emergency preparedness initiatives, weather-related response activities, after hours operational support, and compliance with company and regulatory emergency response requirements.

What you'll be working on:

• Serve as the first point of contact for natural gas and electric emergency situations, receiving and responding to emergency calls in a professional, timely, and calm manner. Gather critical incident information, assess the nature and urgency of emergencies, and provide callers with appropriate safety instructions.
• Coordinate emergency response activities by notifying internal operational teams, dispatching emergency work requests, communicating incident details to field personnel, and engaging external emergency agencies such as fire, police, and medical services when appropriate.
• Maintain accurate records of emergency calls, response activities, and actions taken. Prepare incident documentation and reports to support operational reviews, regulatory compliance, and continuous improvement efforts.
• Conduct customer follow-up communications as necessary to confirm resolution, provide additional assistance, and ensure a positive customer experience following emergency events.
• Support emergency preparedness initiatives by participating in training, drills, post-incident reviews, and process improvement activities designed to strengthen emergency response capabilities and readiness.
• Provide support during weather-related events, storm restoration efforts, and other system emergencies, including coordinating communications and operational response activities to support business continuity and customer safety.
• Ensure compliance with applicable regulatory requirements, company policies, safety standards, and emergency response procedures while performing additional operational support duties and special projects as assigned.

Who you are:

• Knowledge of utility operations, including natural gas and electric service fundamentals, emergency response procedures, safety practices, and applicable regulatory requirements
• Strong verbal and written communication skills with the ability to effectively interact with customers, employees, field personnel, emergency responders, and external agencies
• Ability to remain calm, exercise sound judgment, and make timely decisions in high-pressure and emergency situations
• Strong problem-solving, critical thinking, and analytical skills with the ability to assess situations, determine priorities, and coordinate appropriate response actions
• Strong attention to detail and ability to accurately document incidents, maintain records, and prepare reports in compliance with company and regulatory requirements
• Proficiency in Microsoft Office applications and business systems, including SAP or similar dispatching and operational platforms
• Ability to manage multiple priorities, work independently and collaboratively, adapt to changing conditions, and support evenings, weekends, holidays, and storm or emergency response
• Assignments as required

What’s in it for you? Joining the CUC team will get you:

• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Qualifications

Education

Required

High School or better.

Experience

Required

3 years:

Related experience in customer service, dispatching, utility operations, emergency response, field operations, or a related environment

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.