Emergency Response Coordinator

Chesapeake-Utilities-Corporation; Port Saint Lucie (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Annual bonus

401k plan

Comprehensive benefits

Paid time off

Job summary

Chesapeake Utilities Corporation in Port Saint Lucie, FL, seeks an Emergency Response Team (ERT) Coordinator to handle natural gas and electric emergencies, assess incidents, and coordinate responses with internal teams and external agencies.

Role requires calm judgment, strong communication, and accurate record-keeping; involves after-hours support, weather-related response, and regulatory compliance. A minimum of 3 years in related fields and a valid driver's license are required.

Qualifications

• 3 years of related experience in customer service, dispatching, utility operations, emergency response, or a related environment.
• High School diploma or better.

Responsibilities

• Serve as first point of contact for natural gas and electric emergencies; gather incident info and provide safety instructions.
• Coordinate response by notifying teams, dispatching work, and engaging external agencies as needed.
• Maintain records of calls and actions; prepare incident reports for regulatory and internal reviews.
• Follow up with customers to confirm resolution and provide additional assistance.
• Support emergency preparedness through training, drills, post-incident reviews, and process improvements.
• Assist during weather events and storm restoration; coordinate communications for business continuity.
• Ensure compliance with regulatory requirements, company policies, safety standards, and emergency procedures; perform related duties.

Skills

Emergency response knowledge

Dispatch coordination

Customer service

Communication skills

Problem solving

MS Office

Education

High School or better

Tools

SAP

Dispatch systems

Job description

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Emergency Response Team (ERT) Coordinator serves as a critical first point of contact for natural gas and electric emergency situations within the regulated utility service territory. This role is responsible for receiving emergency calls, assessing situations, providing immediate safety guidance, dispatching and coordinating response activities, handling emergency locate ticket dispatching, and communicating with internal operations teams and external emergency services as needed. The coordinator exercises sound judgment in high-pressure situations and plays an important role in protecting the safety of customers, employees, and the communities we serve. The position also supports emergency preparedness initiatives, weather-related response activities, after hours operational support, and compliance with company and regulatory emergency response requirements.

What you'll be working on:

• Serve as the first point of contact for natural gas and electric emergency situations, receiving and responding to emergency calls in a professional, timely, and calm manner. Gather critical incident information, assess the nature and urgency of emergencies, and provide callers with appropriate safety instructions.
• Coordinate emergency response activities by notifying internal operational teams, dispatching emergency work requests, communicating incident details to field personnel, and engaging external emergency agencies such as fire, police, and medical services when appropriate.
• Maintain accurate records of emergency calls, response activities, and actions taken. Prepare incident documentation and reports to support operational reviews, regulatory compliance, and continuous improvement efforts.
• Conduct customer follow-up communications as necessary to confirm resolution, provide additional assistance, and ensure a positive customer experience following emergency events.
• Support emergency preparedness initiatives by participating in training, drills, post-incident reviews, and process improvement activities designed to strengthen emergency response capabilities and readiness.
• Provide support during weather-related events, storm restoration efforts, and other system emergencies, including coordinating communications and operational response activities to support business continuity and customer safety.
• Ensure compliance with applicable regulatory requirements, company policies, safety standards, and emergency response procedures while performing additional operational support duties and special projects as assigned.

Who you are:

• Knowledge of utility operations, including natural gas and electric service fundamentals, emergency response procedures, safety practices, and applicable regulatory requirements
• Strong verbal and written communication skills with the ability to effectively interact with customers, employees, field personnel, emergency responders, and external agencies
• Ability to remain calm, exercise sound judgment, and make timely decisions in high-pressure and emergency situations
• Strong problem-solving, critical thinking, and analytical skills with the ability to assess situations, determine priorities, and coordinate appropriate response actions
• Strong attention to detail and ability to accurately document incidents, maintain records, and prepare reports in compliance with company and regulatory requirements
• Proficiency in Microsoft Office applications and business systems, including SAP or similar dispatching and operational platforms
• Ability to manage multiple priorities, work independently and collaboratively, adapt to changing conditions, and support evenings, weekends, holidays, and storm or emergency response
• Assignments as required

What’s in it for you? Joining the CUC team will get you:

• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Qualifications

Education

Required

High School or better.

Experience

Required

3 years:

Related experience in customer service, dispatching, utility operations, emergency response, field operations, or a related environment

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.