Service Manager

Chesapeake Utilities Corporation; Four Seasons Park (DE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus and salary increases

Paid time off and holidays

401(k) and comprehensive benefits

Medical, dental and life insurance

Tuition reimbursement

Volunteer hours and wellness programs

Job summary

Chesapeake Utilities Corporation seeks a Service Manager in Newark, DE to oversee the retail propane Service Department within an assigned area. You will lead the department, recruit and manage contractors, and ensure safe operations while meeting customer expectations.

Responsibilities include staff scheduling, field service involvement, payroll review, billing, budgeting, and maintaining equipment and parts. A strong supervisory and technical background in propane is essential.

Qualifications

• High School diploma or equivalent.
• 1-3 years of related experience.
• PC experience mandatory; management experience necessary.
• Excellent customer contact, supervisory, organizational, and communication skills.
• Technical propane appliance and equipment installation expertise.
• Ability to read and interpret safety rules and manuals; write routine reports.
• Microsoft Word and Excel skills; intermediate Windows proficiency.

Responsibilities

• Directly supervises all employees in the Service Department.
• Provide efficient use of service department personnel and equipment through scheduling and customer billing.
• Prepare work orders as needed; prepare job costing estimates as needed.
• Schedule service personnel to meet customer expectations; perform field service work as required.
• Participate in on-call rotation; manage contractors to maximize profitability and service.
• Recruit and maintain list of qualified contractors; review completed work orders for accuracy.
• Inspect completed jobs for quality; ensure training on Company policies and procedures.
• Monitor and evaluate department personnel performance; review payroll and pricing.
• Maintain parts inventory; prepare purchase requisitions and initiate orders for stock.
• Participate in budgeting and other duties as assigned by the District Manager.

Skills

Supervisory experience

Communication skills

Organizational skills

Customer service

Staff scheduling

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Windows

Job description

Service Manager

Newark, DE

Your role in our success will be:

The Service Manager is responsible for overseeing all aspects of the retail propane Service Department operations. This job contributes to Sharp Energy's success by leading the Service Department within an assigned service area to create and maintain the Sharp Energy experience for our customers and partners. In particular, a majority of time is spent overseeing the Service Department's workforce, making staffing and operating decisions, recruiting and maintaining a list of qualified contractors, performing daily field work as required, and managing safety and security within the Service Department.

What you'll be working on:

• Directly supervises all employees in the Service Department.
• Provide efficient use of service department personnel and equipment through effective scheduling and customer billing.
• Prepare work orders as needed
• Prepare job costing estimates as needed
• Schedule service personnel in a manner that assures work is being completed to meet customer expectations.
• Perform field service work as required
• Participate in "on-call" rotation as required by the district manager
• Manage contractors to maximize profitability and customer service
• Recruit and maintain list of qualified contractors to perform service work as required.
• Review completed work orders for accuracy
• Inspect completed jobs on a random basis for quality control.
• Ensure that training is provided to familiarize personnel with Company Service Policy and O&M procedures.
• monitor and evaluate the performance of department personnel.
• Review and submit payroll.
• Keep abreast of all rate changes and ensure proper billing
• Price out completed jobs
• Resolves complaints of dissatisfied customers.
• Review scheduling for service personnel to assure work is being completed and customers are satisfied.
• Review completed work orders to evaluate the accuracy and the effectiveness of the work performed.
• Physically inspect completed jobs on a random basis to ensure compliance with Company and industry standards.
• Price completed jobs and forward to Customer Accounting for further processing.
• Maintain appropriate parts inventory, prepare Purchase Requisitions and initiate orders for additional parts stock, as necessary.
• Prepare Purchase Requisitions and initiate orders for operating equipment and supplies.
• Participation in preparation of budgeting of accounts.
• Perform other duties as assigned by the District Manager.

Who you are:

• High School diploma or equivalent
• 1-3 years of related experience
• PC experience mandatory, Management experience necessary
• Excellent customer contact, supervisory, organizational, and communication skills.
• Above average technical expertise with regard to propane appliance and equipment installation
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.
• Working knowledge of the policies, procedures and regulations pertaining to the company and the propane gas industry
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What's in it for you? Joining the CUC team will get you:

• Competitive base salary based on successful candidate's background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Qualifications

Education

High School (required)

Experience

1 - 3 years: Related experience (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.