Emergency Response Advocate II - Crisis Intervention

YWCA Kalamazoo; Kalamazoo, Northern (MI, KY); Hybrid; USD 33,000 - 37,000; Full time

Job summary

YWCA Kalamazoo is seeking an ERT Advocate II in Kalamazoo, MI to provide Emergency Response services to victims of domestic violence, sexual assault, and human trafficking. This on-site role includes crisis intervention, referrals, and collaboration with local agencies during standard business hours with occasional evenings.

The position requires a bachelor’s degree preferred, background checks, and strong communication skills; proficiency with computers and case management systems is expected.

Qualifications

• Bachelor’s degree in criminal justice or social work preferred.
• Must pass criminal, child abuse and neglect, and sex offender background checks.
• One year of experience in crisis intervention, domestic violence or counseling situations preferred.
• Demonstrated assertiveness and ability to manage conflict.
• Must be versed at using a computer, databases, and case management systems.
• Must have excellent verbal and written communication skills.
• Demonstrated ability to work with people of diverse backgrounds.

Responsibilities

• Provides immediate in-person crisis intervention support to victims of domestic violence, human trafficking, and/or sexual assault on-site, at local agencies, in their homes, or a safe environment.
• Answers the crisis line and provides trauma-responsive support, safety optioning, information, and referrals to survivors.
• Provides empathetic support and describes accurate information and options in a culturally competent and trauma-responsive manner.
• Potentially participates in an on-call rotation in support of the 24/7 program.
• Informs and educates victims on Personal Protection Orders, Crime Victim Compensation, the criminal justice system and other systems survivors navigate.
• Maintains a high-level working relationship with referring agencies.
• Transports victims and their children to Shelter when necessary.

Skills

Assertiveness

Conflict management

Computer literacy

Verbal and written communication

Diversity sensitivity

Education

Bachelor’s degree in criminal justice or social work preferred

Job description

YWCA Kalamazoo is seeking an ERT Advocate II in Kalamazoo, MI to provide Emergency Response services to victims of domestic violence, sexual assault, and human trafficking. This on-site role includes crisis intervention, referrals, and collaboration with local agencies during standard business hours with occasional evenings.

The position requires a bachelor’s degree preferred, background checks, and strong communication skills; proficiency with computers and case management systems is expected.