Emergency Operations Center Specialist 3rd shift

Victoria's Secret; Reynoldsburg, Northern (OH, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Victoria's Secret is seeking an Emergency Operations Center Specialist DC4 in Reynoldsburg, OH, on-site, full-time for a rotating 3rd shift. The role supports 24/7 crisis monitoring, incident coordination, and risk management across the enterprise, including security systems, alerts, and international travel safety.

The EOC operates in a fast-paced environment, requiring timely escalation, precise reporting, and collaboration with stores and home office partners to safeguard people, product, and

Responsibilities

• Serve as primary intake for enterprise security and crisis-related calls, documenting incident information.
• Act as initial responder for security and crisis incidents, triaging and escalating to leadership.
• Monitor internal systems, OSINT, media, and vendor feeds for threats and maintain situational awareness.
• Track building security systems (access control, alarms, CCTV) and coordinate with partners for resolution.
• Provide clear guidance in high-stress situations and generate timely incident reports for leadership.
• Support crisis management, risk escalation, and international travel safety monitoring.
• Perform additional duties to sustain 24/7 operations.

Job description

Description

EMERGENCY OPERATIONS CENTER SPECIALIST DC4

Brand: Victoria's Secret

Location: Reynoldsburg, OH, US

Location Type: On-site

Shift: 3rd shift (4 -ten hour shifts with 3 days off per week. Rotating days off)

Job Area: Asset Protection and Safety Services

Employment type: Full Time

The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols.

Your Impact

• Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
• Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
• Maintain continuous situational awareness by monitoring internal systems, open-source intelligence (OSINT), external media, and vendor feeds for emerging or active threats.
• Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.
• Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance.
• Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.
• Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.
• Perform additional duties as assigned to support continuous 24/7 operations.

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