Seasonal Emergency Operations Center Specialist - Flex shift

Victoria’s Secret & Co.; Reynoldsburg (OH); On-site; USD 33,062 - 43,394; Full time

Benefits offered by this job

Flexible schedule

Job summary

Victoria’s Secret Emergency Operations Center (EOC) Specialist DC4 – Flex Shift (Seasonal) in Reynoldsburg, OH, on‑site, supports 24/7 crisis monitoring for Asset Protection and Safety Services. The role handles incident intake, triage, and reporting, with a flexible schedule including nights and weekends.

Ideal candidates have experience in emergency management or related fields, strong communication, and the ability to work under pressure.

Qualifications

• Strong decision‑making and incident triage capability in time‑sensitive, high pressure environments.
• Ability to build rapport and collaborate effectively within a 24/7 operational environment.
• Strong written and verbal communication skills, including incident documentation, escalation, and reporting.
• Ability to multitask while maintaining composure in high-stress situations.
• Proactive, self‑directed approach to EOC operations and global security procedures.
• Familiarity with OSINT and threat-detection methodologies is desirable.
• Proficiency in Microsoft Office and enterprise incident management or reporting tools.

Responsibilities

• Serve as primary intake point for enterprise security and crisis‑related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
• Act as initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
• Maintain continuous situational awareness by monitoring internal systems, OSINT, external media, and vendor feeds for threats.
• Monitor building security systems, including access control, burglar and fire alarms, and CCTV, coordinating issue resolution with Asset Protection.
• De‑escalate in high‑stress, time‑sensitive situations and provide clear safety guidance.
• Produce accurate, timely incident reports and situational updates for leaders and partners.
• Support crisis management, risk escalation, and international travel safety monitoring.

Skills

Decision making

Incident triage

Team collaboration

Communication skills

Education

Emergency management/criminal justice/intelligence studies/national security

Tools

Microsoft Office

Incident management tools

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world‑leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real‑world experience, and learn from the best in the business.

Description

EMERGENCY OPERATIONS CENTER SPECIALIST DC4 – FLEX SHIFT (Seasonal)

Brand: Victoria's Secret

Location: Reynoldsburg, OH, US

Location Type: On‑site

Job Area: Asset Protection and Safety Services

Employment type: Seasonal

The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time‑critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

The EOC Specialist operates in a team‑based, high‑speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols.

Shift: Flex Schedule – This role requires the ability to work nights, weekends, and a flexible schedule.

Your Impact

• Serve as primary intake point for enterprise security and crisis‑related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
• Act as initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
• Maintain continuous situational awareness by monitoring internal systems, OSINT, external media, and vendor feeds for emerging or active threats.
• Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.
• Perform effectively in high‑stress, time‑sensitive situations, de‑escalating emotional interactions and providing clear, safety‑focused guidance.
• Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.
• Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.
• Perform additional duties as assigned to support continuous 24/7 operations.

Minimum Salary: $24.00

Maximum Salary: $31.50

Qualifications

Your Experience

• Strong decision‑making and incident triage capability in time‑sensitive, high pressure environments.
• Ability to build rapport and collaborate effectively within a team‑based, 24/7 operational environment.
• Strong written and verbal communication skills, including incident documentation, escalation, and situational reporting.
• Ability to navigate multiple tasks simultaneously while maintaining composure and diffusing emotional situations.
• Brings a proactive, self‑directed approach to supporting EOC operations and executing crisis and global security procedures.
• Familiarity with OSINT, social media monitoring, and threat‑detection methodologies is desired.
• Proficiency in Microsoft Office and enterprise incident management or reporting tools.

Experience Preferred

• Relevant professional experience or education in emergency management, criminal justice, intelligence studies, international affairs, national security, or related fields.
• Experience in a GSOC, EOC, SOC, military command center, emergency call center, or similar operations environment.
• Security, safety, or retail asset protection experience, including monitoring, incident response, or threat management.
• Familiarity with global security risks, international travel considerations, and enterprise safety protocols is considered a plus.
• Second‑language proficiency is a plus, especially in support of global operations.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.