Emergency Medicine Liaison — Patient Experience Advocate

ApolloMD; Des Moines (IA); On-site; USD 30,000 - 34,000; Full time

Job summary

ApolloMD seeks an Emergency Medicine Liaison to support MercyOne - Des Moines Medical Center in Des Moines, Iowa. This onsite role bridges patients and the clinical team to ensure timely updates, smooth care coordination, and proactive discharge planning in a fast-paced emergency department.

Ideal candidates have a healthcare-related background, strong communication, and problem-solving skills to manage patient concerns effectively and maintain high-quality patient experiences.

Qualifications

• A high school diploma or equivalent, with healthcare training preferred.
• 1+ year of customer service, performance improvement, data analysis, and project management experience.
• Excellent communication and interpersonal skills; ability to work under pressure.

Responsibilities

• Provide regular updates to patients and families on treatment status.
• Coordinate with nurses and physicians to relay patient needs.
• Advocate for patient concerns to the care team and resolve issues.
• Assist with discharge planning and transportation coordination.
• Manage crises and escalate per facility protocol.
• Document interactions and report feedback to leadership.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Problem-solving

Attention to detail

Independent work

Microsoft Office

Education

High school diploma or equivalent

Healthcare-related training

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ApolloMD seeks an Emergency Medicine Liaison to support MercyOne - Des Moines Medical Center in Des Moines, Iowa. This onsite role bridges patients and the clinical team to ensure timely updates, smooth care coordination, and proactive discharge planning in a fast-paced emergency department.

Ideal candidates have a healthcare-related background, strong communication, and problem-solving skills to manage patient concerns effectively and maintain high-quality patient experiences.