Emergency Medicine Liaison — Patient Experience Advocate

ApolloMD; Des Moines (IA); On-site; USD 30,000 - 34,000; Full time

Job summary

ApolloMD is seeking an Emergency Medicine Liaison to support the onsite teams at MercyOne - Des Moines Medical Center in Des Moines, Iowa. This role will be onsite to ensure a seamless patient experience and effective communication throughout the emergency department.

Responsibilities include updating patients and families, coordinating care with nurses and physicians, advocating for patient needs, assisting with discharge planning, and resolving concerns with a proactive approach in a demanding

Qualifications

• Excellent communication and interpersonal skills with patients and families from diverse backgrounds.
• Strong understanding of basic medical terminology and healthcare processes.
• Able to work effectively under pressure in a fast-paced environment.
• Proactive approach to communicate, document, and resolve patient concerns.

Responsibilities

• Communication and Updates: Regularly update patients and families on their treatment status and address any questions or concerns they may have.
• Care Coordination: Communicate with care teams, including nurses and physicians, to ensure timely communication of patient needs and updates on their condition.
• Patient Advocacy: Advocate for patient needs and concerns to the healthcare team, working to resolve issues and ensure a smooth patient experience.
• Discharge Planning: Assist with discharge needs (i.e., transportation needs, contacting family members, etc.)
• Crisis Management: Resolve concerns by following facility protocol to restore confidence and satisfaction.
• Administrative Tasks: Track interactions and report feedback to leadership; create simple documents and newsletters; support hospital projects.

Skills

Communication skills

Interpersonal skills

Medical terminology

Work under pressure

Problem solving

Conflict resolution

Attention to detail

Proactive

Independent work

MS Office

Education

High school diploma or equivalent

Healthcare training/experience preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

ApolloMD is seeking an Emergency Medicine Liaison to support the onsite teams at MercyOne - Des Moines Medical Center in Des Moines, Iowa. This role will be onsite to ensure a seamless patient experience and effective communication throughout the emergency department.

Responsibilities include updating patients and families, coordinating care with nurses and physicians, advocating for patient needs, assisting with discharge planning, and resolving concerns with a proactive approach in a demanding