Emergency Medical Dispatcher: Urgent Response Navigator

County Emergency Communications; Glenwood (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Glenwood, IL seeks Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient data, confirm locations, and assign response priorities using approved protocols.

This role may require overnight shifts, weekends, and overtime. A high school diploma or equivalent is commonly required; EMS and CPR certifications are valued. Training is provided by the employer.

Qualifications

• High school diploma or recognized equivalent required.
• EMD certification may be required before appointment.
• CPR certification may be required or preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or Equivalent

Emergency Medical Dispatcher (EMD) Certification

CPR Certification

Job description

County Emergency Communications in Glenwood, IL seeks Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient data, confirm locations, and assign response priorities using approved protocols.

This role may require overnight shifts, weekends, and overtime. A high school diploma or equivalent is commonly required; EMS and CPR certifications are valued. Training is provided by the employer.