Emergency Medical Dispatcher: 24/7 Dispatch & Care Coordination

Emergency Telecommunicator Services; Glenwood (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Glenwood, AR seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responders. The role emphasizes following approved dispatch protocols, gathering accurate patient details, and applying established procedures to guide outcomes.

Qualifications typically include a high school diploma, EMS dispatcher certification, and CPR certification; EMT or paramedic credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (may be required)

Job description

Emergency Telecommunicator Services in Glenwood, AR seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responders. The role emphasizes following approved dispatch protocols, gathering accurate patient details, and applying established procedures to guide outcomes.

Qualifications typically include a high school diploma, EMS dispatcher certification, and CPR certification; EMT or paramedic credentials are not universally required.