Emergency Medical Dispatcher: Urgent Care Coordination

County Emergency Communications; Waller (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

County Emergency Communications in Waller, TX seeks an Emergency Medical Dispatcher to support urgent medical assist calls. The role involves gathering patient and incident information, establishing priorities, and coordinating resources according to approved protocols.

Depending on training and assignment, you may provide instructions before responders arrive and participate in quality-review activities, with shifts including overnights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required or sponsored training may be provided.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch protocols

Attention to detail

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Waller, TX seeks an Emergency Medical Dispatcher to support urgent medical assist calls. The role involves gathering patient and incident information, establishing priorities, and coordinating resources according to approved protocols.

Depending on training and assignment, you may provide instructions before responders arrive and participate in quality-review activities, with shifts including overnights, weekends, and overtime.