Emergency Medical Dispatcher – Urgent Call Center Expert

911 Emergency Communications; Rio Rancho (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Rio Rancho, NM is seeking Emergency Medical Dispatchers to support urgent medical calls. The role involves gathering patient and incident details, prioritizing responses, and coordinating resources according to approved protocols.

Training and certifications may be provided by the employer. Responsibilities include handling calls, confirming locations, guiding responders, and maintaining documentation while adhering to medical dispatch procedures and oversight.

Qualifications

• High school diploma or recognized equivalent commonly required.
• May require current Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required.
• Training or sponsorship may be provided by employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the dispatcher system.
• Dispatch or coordinate ambulance resources when needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Rio Rancho, NM is seeking Emergency Medical Dispatchers to support urgent medical calls. The role involves gathering patient and incident details, prioritizing responses, and coordinating resources according to approved protocols.

Training and certifications may be provided by the employer. Responsibilities include handling calls, confirming locations, guiding responders, and maintaining documentation while adhering to medical dispatch procedures and oversight.