Emergency Medical Dispatcher — Rapid 911 Call Coordination

Emergency Telecommunicator Services; Highlands (TX); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Highlands, TX seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect incident details, and assign priorities using approved protocols.

You will provide protocol-based instructions, coordinate ambulance resources, document calls, and participate in quality-review activities, with opportunities for ongoing training and shifts including nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Decision making

Attention to detail

Team coordination

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Highlands, TX seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect incident details, and assign priorities using approved protocols.

You will provide protocol-based instructions, coordinate ambulance resources, document calls, and participate in quality-review activities, with opportunities for ongoing training and shifts including nights, weekends, and holidays.