Emergency Medical Dispatcher — Protocol-Driven EMS Coordination

911 Emergency Communications; Quincy (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Quincy, FL seeks Emergency Medical Dispatchers to handle urgent calls, confirm location, and coordinate ambulance resources using an agency-approved system. You will establish response priorities, provide protocol-based instructions, and support EMS resources while documenting call data and participating in quality reviews.

The role involves extended console work, headset use, and data entry, with potential overnight shifts and rotating schedules.

Qualifications

• High school diploma or equivalent.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Quincy, FL seeks Emergency Medical Dispatchers to handle urgent calls, confirm location, and coordinate ambulance resources using an agency-approved system. You will establish response priorities, provide protocol-based instructions, and support EMS resources while documenting call data and participating in quality reviews.

The role involves extended console work, headset use, and data entry, with potential overnight shifts and rotating schedules.