Emergency Medical Dispatcher - Life-Saving Calls & Coordination

Emergency Telecommunicator Services; West Edmeston (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in West Edmeston is seeking an Emergency Medical Dispatcher to coordinate urgent medical responses and manage incoming calls. You will verify location, collect critical data, and determine dispatch priorities using approved protocols.

Depending on training and assignment, you may provide instructions before responders arrive. The role may require overnight shifts, weekends, holidays, rotating schedules, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required. CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in West Edmeston is seeking an Emergency Medical Dispatcher to coordinate urgent medical responses and manage incoming calls. You will verify location, collect critical data, and determine dispatch priorities using approved protocols.

Depending on training and assignment, you may provide instructions before responders arrive. The role may require overnight shifts, weekends, holidays, rotating schedules, and overtime.