Emergency Medical Dispatcher — 24/7 Critical Communications

County Emergency Communications; Paradis (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Paradis, LA, seeks Emergency Medical Dispatchers to collect patient data, set response priorities, and coordinate EMS resources using an agency-approved system.

Responsibilities include handling calls, confirming locations, asking essential questions, and providing protocol-based instructions while maintaining documentation and participating in quality-review activities.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification or equivalent may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication

Active listening

Decision making under pressure

Multitasking

Education

High school diploma

EMD certification or equivalent

CPR certification

Job description

County Emergency Communications in Paradis, LA, seeks Emergency Medical Dispatchers to collect patient data, set response priorities, and coordinate EMS resources using an agency-approved system.

Responsibilities include handling calls, confirming locations, asking essential questions, and providing protocol-based instructions while maintaining documentation and participating in quality-review activities.