Emergency Medical Dispatcher — Life-Saving Call Center

Emergency Telecommunicator Services; Park Falls (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Park Falls, WI. Responsibilities include handling urgent calls, verifying locations, and managing priority dispatch under approved protocols.

Some roles require CPR certification and EMD accreditation, with possible overtime and shift rotation. Applicant will coordinate with responders, document calls, and participate in quality reviews while following medical dispatch oversight and safety standards.

Qualifications

• High school diploma or equivalent is commonly required or preferred.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the medical dispatch system
• Dispatch or coordinate ambulance resources as assigned
• Provide protocol-based instructions within qualifications
• Relay patient information and scene hazards to responders
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (may be required)

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Park Falls, WI. Responsibilities include handling urgent calls, verifying locations, and managing priority dispatch under approved protocols.

Some roles require CPR certification and EMD accreditation, with possible overtime and shift rotation. Applicant will coordinate with responders, document calls, and participate in quality reviews while following medical dispatch oversight and safety standards.