Emergency Medical Dispatcher: Frontline Emergency Calls

Emergency Telecommunicator Services; Wells (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Wells, MI seeks skilled Emergency Medical Dispatchers to manage urgent medical calls from a centralized console. You will verify details, triage cases, and coordinate EMS resources according to approved protocols and medical oversight.

The role involves night shifts, weekends, holidays, and overtime as needed in a continuous emergency communication environment. A high school diploma and CPR certification may be required, with training or EMT credentials

Qualifications

• High school diploma or recognized equivalent commonly required.
• EMT certification not universal; consult vacancy for exact requirements.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication skills

Multitasking

Emergency response

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services in Wells, MI seeks skilled Emergency Medical Dispatchers to manage urgent medical calls from a centralized console. You will verify details, triage cases, and coordinate EMS resources according to approved protocols and medical oversight.

The role involves night shifts, weekends, holidays, and overtime as needed in a continuous emergency communication environment. A high school diploma and CPR certification may be required, with training or EMT credentials