Emergency Medical Dispatcher — Fast-Paced EMS Call Center

911 Emergency Communications; Middle Village (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Middle Village, NY is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather incident details, confirm locations and priorities, and provide protocol-based guidance per the employer's dispatch protocols.

Roles may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; EMT or paramedic credentials are not universal.

Qualifications

• High school diploma or recognized equivalent required.
• EMD certification before appointment may be required.
• CPR certification or additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through authorized medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

High school diploma

Emergency Medical Dispatcher cert

Education

High School Diploma

EMD Certification (preferred)

Job description

911 Emergency Communications in Middle Village, NY is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather incident details, confirm locations and priorities, and provide protocol-based guidance per the employer's dispatch protocols.

Roles may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; EMT or paramedic credentials are not universal.