Emergency Medical Dispatcher: Critical Response Coordinator

County Emergency Communications; Fayetteville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Bellarthur, NC is seeking Emergency Medical Dispatchers to join their team. Dispatchers gather incident details, establish priorities, and coordinate EMS resources using an agency-approved system.

Applicants should have a high school diploma, CPR certification, and the ability to work flexible schedules, including nights and overtime. Training or EMS dispatcher certification may be required depending on vacancy.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Multitasking

Critical thinking

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Bellarthur, NC is seeking Emergency Medical Dispatchers to join their team. Dispatchers gather incident details, establish priorities, and coordinate EMS resources using an agency-approved system.

Applicants should have a high school diploma, CPR certification, and the ability to work flexible schedules, including nights and overtime. Training or EMS dispatcher certification may be required depending on vacancy.