Emergency Medical Dispatcher: Critical Call Center Navigator

County Emergency Communications; Ojo Caliente (NM); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Ojo Caliente, NM seeks an Emergency Medical Dispatcher to handle incoming medical calls, gather critical details, and determine response priorities. You will coordinate resources and provide protocol-based instructions while maintaining documentation and quality standards.

Applicants typically hold a high school diploma or equivalent and may need CPR certification or EMT/paramedic credentials per vacancy. Roles may require shift work and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials not universal; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Questioning

Prioritization

Coordination

Documentation

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Ojo Caliente, NM seeks an Emergency Medical Dispatcher to handle incoming medical calls, gather critical details, and determine response priorities. You will coordinate resources and provide protocol-based instructions while maintaining documentation and quality standards.

Applicants typically hold a high school diploma or equivalent and may need CPR certification or EMT/paramedic credentials per vacancy. Roles may require shift work and overtime as needed.