Emergency Medical Dispatcher — Critical 911 Communications

County Emergency Communications; Cleburne (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Fort Johnson, LA, seeks an Emergency Medical Dispatcher to handle emergency calls, verify locations, and coordinate ambulance resources. The role requires a high school diploma with certified dispatcher qualifications where applicable, CPR, and EMT prerequisites per vacancy.

Candidates must be able to follow approved protocols, maintain patient confidentiality, and work in a continuous operations environment with possible overnight/shifting schedules.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment is preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

CPR certification

Job description

County Emergency Communications in Fort Johnson, LA, seeks an Emergency Medical Dispatcher to handle emergency calls, verify locations, and coordinate ambulance resources. The role requires a high school diploma with certified dispatcher qualifications where applicable, CPR, and EMT prerequisites per vacancy.

Candidates must be able to follow approved protocols, maintain patient confidentiality, and work in a continuous operations environment with possible overnight/shifting schedules.