Emergency Medical Dispatcher: Crisis Response & Coordination

911 Emergency Communications; East Grand Forks (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

911 Emergency Communications in East Grand Forks, MN is seeking Emergency Medical Dispatchers to receive critical calls, verify locations and details, and guide responders with protocol-based instructions. The role may require EMS certifications and CPR training, with ongoing documentation and quality reviews.

The assignment involves extended console work, shift variations, and potential overtime in a public-safety environment. Training opportunities and benefits are common across the agency.

Qualifications

• High school diploma or equivalent is required or commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification is preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

EMD certification

Education

High school diploma or equivalent

Job description

911 Emergency Communications in East Grand Forks, MN is seeking Emergency Medical Dispatchers to receive critical calls, verify locations and details, and guide responders with protocol-based instructions. The role may require EMS certifications and CPR training, with ongoing documentation and quality reviews.

The assignment involves extended console work, shift variations, and potential overtime in a public-safety environment. Training opportunities and benefits are common across the agency.